Bit. Telephony as Service

2019: Solution development "Bit. Telephony as Service"

On May 28, 2019 The First Beat company announced solution development "Beat. Telephony as Service". The First Beat applied service approach to the organization of office telephony.

According to the developer, "BIT. Telephony as Service" is an easy way to integrate several offices in the general telephone network even if they are located for thousands of kilometers from each other. Users of the solution have an opportunity to answer calls and to make them without binding to a workplace. As of May, 2019 calls between employees are free.

IT solution "BIT. Telephony as Service" allows to store all information on client calls in a cloud. In a system it is possible to set parameters and to quickly create reports in any section. For example, reports on calls of employees, durations of telephone conversations or on the missed calls. A system is intuitively simple in management and helps to collect quickly the necessary statistics, claim in The First Beat company.

According to the statement of the developer, solution "BIT. Telephony as Service" is an efficient instrument of marketing researches. Using this IT solution the head sees defects and weak points in work of employees. Thanks to accounting of all data to the employees the correct key performance indicators are put (Key Performance Indicators, KPI). It allows to increase the number of sales on average by 35%. "BIT. Telephony as Service" also allows to increase customer loyalty level. IT solution excludes excess participants from a chain of processing of a call, increasing the speed of work with the client by 41%. So he calls the sales manager at once. The employee of the company on the monitor automatically has the client's card therefore it does not have need to spend time for information search about calling.

As of May, 2019 "BIT. Telephony as Service" works with any provider of telephony, the Internet and the cellular operator. Thanks to the solution "BIT. Telephony as Service" the company receives three products: "Integration with 1C", "Online monitoring and management of calls", "BI tools, dashborda for control and quality". These products allow to construct failsafe office telephony using which it is always possible to be scaled and be easily in touch. Payment for the complete solution "BIT. Telephony as Service" monthly. Its size depends on the selected rate, noted in The First Beat company. Also, it is possible to select add-on modules. Some of them: the multilevel voice menu (Interactive Voice Response, IVR), quality evaluation, a call from the website, autocall-down, the client manager and consolidation of mobile communication with office (Fixed Mobile Convergence, FMC). Thus, as the developer claims, the company will pay only for that functionality which is necessary for it.

Solution "BIT. Telephony as Service" it is possible to integrate with programs of 1C Company and other CRM systems.

"Owner of a product "of Bits. Telephony as Service" has the round-the-clock access to telecommunications of the working office from any place in the world. The broad tool kit is available to it to ensuring sales growth. To begin to use "BIT. Telephony as Service", is necessary only the Internet. Everything is connected quickly, and the client will have an opportunity to work from any device convenient to it". Maxim Gorin, Head of the Moscow Department of Information Technology of TsO of The First Beat company