Sberbank will implement solutions of CST for digitalization of business processes in Kazakhstan

2019: Implementing solutions of CST for digitalization of business processes

On June 7, 2019 it became known that DB JSC Sberbank (Kazakhstan) will implement solutions of CST group for digitalization of business processes of bank. The voice biometrics allows employees in natural communication without additional questions quickly to identify the person and at once to pass to the solution of a question, and technologies of speech analysis help to keep track of quality of banking products and services.

Virtual assistants will increase the speed and standards of customer service of bank. A sensing technology and speech synthesis from CST support the Kazakh and Russian languages.

Digitalization of business processes — one of the most important directions of development of our bank. It is sure that the signed memorandum will become an important step in the course of digital-transformation. We are faced by ambitious tasks, and I am glad that CST group will become one of our partners, told Alexander Kamalov, the Chairman of the board of DB JSC Sberbank (Kazakhstan)

We are glad to partnership with one of the largest banks of Kazakhstan. We hope that our cooperation will become an important stage not only in the history of bank, but also for all banking market of Central Asia, noted Dmitry Dyrmovsky, the CEO of CST group