Okdesk (Cloud Solutions)

Okdesk (Solutions Cloudy LLC) develops cloudy Helpdesk a system for automating support and service processes.

History

2025: Launch of the CISK think tank

Okdesk launched the CISK analytical center, which will allow you to study in more detail the service industry, in which more than 2 million Russians are involved. The company announced this on April 17, 2025.

The Center for Research of Service Companies (CISK) is faced with the task of eliminating gaps data in the functioning of the service industry of equipment, infrastructure ON and in. Russia In addition, CISK will allow a more objective assessment of the situation in various industries that serve more than a hundred million units of equipment throughout the country in more than 1 million companies.

Service companies are mainly small and micro-businesses. But there are also large organizations with an extensive network of sub-partners and more than 10,000 employees. According to Okdesk's calculations, more than 2 million people are employed in the industry. Service companies are engaged in the maintenance of fire safety systems, IT equipment, medical equipment, cash registers, coffee machines, HVAC systems, fuel level sensors, implement and support a wide variety of software, including 1C-based developments, repair elevators, traffic lights, provide plumbing, electricians in restaurants, business centers and commercial real estate. It is companies from the service industries that make the lives of their customers and all residents of Russia more predictable, comfortable and safe every day.

However, the "service business" is "in the shadows": it is not allocated to a separate OKVED, its problems are not studied systematically, and there is no objective data on its functioning. In CISK Okdesk want to fix it.

Over the years of work, Okdesk has formed a database of the work of service companies - as of April 2025, this is the only Big Data array in Russia, reflecting the real picture in the industry. Some of this information is presented in clear text and is updated daily on the Service Pulse platform. In addition, the team has already conducted a number of specialized studies - in particular, "The state of service service of medical equipment in healthcare institutions under conditions of sanctions," "The level of service and customer service among SMT integrators," etc.

In 2025, there will be 10 years, as we study, organize and automate the processes of service, technical support and field service in our company. During this time, interviews were conducted with more than 20,000 companies from various industries, and exclusive experience and knowledge of the industry was accumulated. The launch of the CISK is a logical step not only in the systematization of our approach and place in the industry, this is the only sure step towards eliminating the void in the availability of objective data on the work of this key direction for the country, - said the head of development and co-founder of Okdesk Fedulov Kirill.

2024: Transition to a multi-product software line

Okdesk announced on October 21, 2024, the transition to a multi-product line of software for automating service processes, technical support and field service.

Since 2015, the company has developed a specialized solution for automating the processes of technical support and field maintenance of equipment and infrastructure, Okdesk. However, the market needs and evolution in the requirements of companies from different industries prompted a step towards developing and offering industry products based on the current solution.

In the summer of 2024, the Okdesk.PMA product was officially launched on the market - an IT solution for managing commercial real estate. Okdesk.PMA (property management automation) allows you to digitize relationships with tenants, increase the control over the work of various services and reduce the operating costs of the management company.

{{quote 'We see a large number of platforms and ecosystems that declare the solution of any automation problems. Such solutions, as a rule, require, in addition to allocating significant budgets, time and resources for adaptation to a specific customer. The problem of the vast majority of small and medium-sized businesses in any industry is the lack of extra money for software, lack of time and the need to get a quick result. The real market is in dire need of ready-made industry solutions, including many years of expertise and experience that can be launched and obtained in just a few days, "commented Kirill Fedulov, co-founder and director of business development at Okdesk. }}

Okdesk also implements a product to automate the process of ensuring the continuity of points of sale and services in the retail business and the network HoReCa.

Products are generally focused on addressing the needs of specific industries. In addition, they include specialized industry function modules and industry integrations. For individual products such as Okdesk.PMA, the developer provides turnkey full implementation services.

2023

5th place in TAdviser ranking "Largest suppliers of ITSM/Service Desk systems in Russia"

Okdesk took 5th place in the ranking "The largest suppliers of ITSM/Service Desk systems in Russia," prepared by TAdviser in December 2024 based on the companies' revenue from the implementation/delivery of such solutions for 2023. Read more here.

Data for 2023

Reach a new level of service of your own points: how Okdesk helps the largest catering chains

Automation is needed to evolve and make a profit, especially in the HoReCa segment. The help desk system is a competent way to reach a new, higher level of customer service, make internal service processes (for example, the operation of IT infrastructure, operation of sales points, marketing, delivery, etc.) of the company simple, understandable and predictable for all employees, organize tasks and ensure their high-quality execution. Having tried many ways to improve the turnover of applications and control over employees, one way or another companies come to Okdesk. Read more here.

2020: Rebranding

Old Okdesk logo for July 2019

On July 15, 2020, Okdesk announced a rebranding that changed the company's logo.