Okdesk (Cloud Solutions)

Okdesk (Solutions Cloudy LLC) develops cloudy Helpdesk a system for automating support and service processes.

History

2024: Transition to a multi-product software line

Okdesk announced on October 21, 2024, the transition to a multi-product line of software for automating service processes, technical support and field service.

Since 2015, the company has developed a specialized solution for automating the processes of technical support and field maintenance of equipment and infrastructure, Okdesk. However, the market needs and evolution in the requirements of companies from different industries prompted a step towards developing and offering industry products based on the current solution.

In the summer of 2024, the Okdesk.PMA product was officially launched on the market - an IT solution for managing commercial real estate. Okdesk.PMA (property management automation) allows you to digitize relationships with tenants, increase the control over the work of various services and reduce the operating costs of the management company.

{{quote 'We see a large number of platforms and ecosystems that declare the solution of any automation problems. Such solutions, as a rule, require, in addition to allocating significant budgets, time and resources for adaptation to a specific customer. The problem of the vast majority of small and medium-sized businesses in any industry is the lack of extra money for software, lack of time and the need to get a quick result. The real market is in dire need of ready-made industry solutions, including many years of expertise and experience that can be launched and obtained in just a few days, "commented Kirill Fedulov, co-founder and director of business development at Okdesk. }}

Okdesk also implements a product to automate the process of ensuring the continuity of points of sale and services in the retail business and the network HoReCa.

Products are generally focused on addressing the needs of specific industries. In addition, they include specialized industry function modules and industry integrations. For individual products such as Okdesk.PMA, the developer provides turnkey full implementation services.

2023: Reach a new level of service of your own points: how Okdesk helps the largest catering chains

Automation is needed to evolve and make a profit, especially in the HoReCa segment. The help desk system is a competent way to reach a new, higher level of customer service, make internal service processes (for example, the operation of IT infrastructure, operation of sales points, marketing, delivery, etc.) of the company simple, understandable and predictable for all employees, organize tasks and ensure their high-quality execution. Having tried many ways to improve the turnover of applications and control over employees, one way or another companies come to Okdesk. Read more here.

2020: Rebranding

Old Okdesk logo for July 2019

On July 15, 2020, Okdesk announced a rebranding that changed the company's logo.