Neftmagistral gas Station implemented artificial intelligence technology for personnel recruitment

2019: SeverAI implementation

On November 13, 2019 it became known that Neftmagistral gas Station implemented artificial intelligence technology for personnel recruitment: the robot round the clock receives and processes incoming calls from applicants and also itself calls of Algorithms define the most convenient point for holding an interview and make an appointment without the aid of the person.

• Search time and hiring of employees for mass positions was reduced by 64%.
• In three months using technology on different gas stations hired 94 employees: cashiers, refuelers, managers of cafe, cooks and cleaners.
• HR specialists of Neftmagistral saved on average 88 working hours a month.

The incoming line of calls was completely switched to the artificial intelligence technology created by the company By JungleJobs. A system learns a name, age, the birthplace, a vacancy which interests calling, and then for several seconds analyzes the acquired information and makes an appointment to the suitable candidate, having calculated the gas station, most comfortable for the applicant, on a geolocation.

Artificial intelligence technologies cope with a problem of selection of mass personnel one thousand times faster and more precisely, than the person. We added to functions of the robot instant geolidaring of the candidate – thus, the customer automatically receives the necessary number of the appointed interviews without any resource costs of the recruiter, comments the CEO of JungleJobs company, developer Sever.AI, Georgy Timchenko

The robot is able to synthesize the text in a voice and back thanks to Speech-To-Text technologies and also to recognize the speech: he is able to tell about a vacancy, to ask questions and to answer the interlocutor including on an incoming call. Thus search of candidates does not involve the HR specialist at one stage – in parallel with search the robot makes several thousands of calls.

Also a system is able to call back to the candidate if the conversation was not logically complete – for example, communication broke and the applicant could not answer some questions. Algorithms provide transition of kadidat to the following step of selection. It gives the chance to recruiters to be focused on more important and difficult projects, leaving all routine processes to the robot.

We in Neftmagistral want to foresee business needs and to create trends, including technology. Using implementation of RPA (Robotic Process Automation) based on machine learning, and solution integration from our internal ATS, we successfully monitor the movement of the candidate on 'funnel'. Thus we created the robotic system of hiring of personnel for mass positions, comments the deputy CEO for IT of Neftmagistral Vladimir Kresyun

Besides, since November, 2019 Neftmagistral uses the system of cold search for increase in a flow of candidates: the robot itself looks for suitable summaries and invites the found candidates for an interview. The company managed to eliminate routine of the personnel and to create a reserve of suitable candidates whom it is possible to address in case of the shortage of employees at one of a set of stations or opening of new.

By search of candidates for mass vacancies the HR specialist should process a huge number of data. It is very important not to miss the suitable candidate in the round-the-clock flow of incoming calls and also to virtually accompany the applicant until arrival to us – to send reminders on an interview and a part of a meeting. Implementation of artificial intelligence technology allowed us not to miss any call from applicants and more than in a half to reduce the general time of hiring of employees for mass vacancies, tells the HR director of gas station Neftmaguistral Valentine Pakhirco