AutoFAQ DeepHackLab

AutoFAQ was established in 2016, is a laboratory spin-off MIPT and resident. Skolkovo

The team developed its own dialog processor for natural language processing and a platform for robotizing client and internal support with a built-in contact center. AutoFAQ is included in the Register of domestic software.

History

2024

Artificial Intelligence for Support Services from AutoFAQ

High customer expectations for support services are far from the only factor that complicates the work of call centers or Service Desk departments. The emergence of new, improvement and complication of existing products and services are becoming no less difficult for companies and organizations. Today, to inform users and send their calls to services dealing with direct solutions to user problems, support workers have to access many sources of information and work with extensive data sets. All this negatively affects the quality of service.

Under these conditions, the most effective solution is the use of special tools that allow you to optimize work with numerous sources: arrays of various documents, reference books, knowledge bases, etc. Artificial intelligence technologies allow you to cope with the constantly increasing load on service desk operators and information systems. Solutions that use them in their work are available today. One of them is offered by AutoFAQ, which is developing a platform of the same name designed to automate the operation of any services operating on the principle of "one window" due to artificial intelligence technologies. Read more here.

TAdviser interview with executive director and co-founder Vladislav Belyaev

In February 2024, Vladislav Belyaev, executive director and co-founder of AutoFAQ, answered TAdviser's questions about the use of generative artificial intelligence by corporations and the practice of using the AutoFAQ Xplain platform. Read more here.