| Developers: | Ziax |
| Last Release Date: | 2021/03/10 |
| Branches: | Internet services |
| Technology: | Speech technologies |
Main articles:
2021: Inclusion in the Register of Domestic Software
Ministry of Digital Development, Communications and Mass Communications of the Russian Federation has included the ZIAX dialog platform in. "" Unified register of Russian programs for electronic computers and databases The company SATEL announced this on March 10, 2021.
SATEL expertise, which conducts an active policy on the import substitution of innovative solutions by Russian software developments, is a platform for creating and introducing voice robots and chat bots using artificial intelligence. ZIAX is a fully domestic development recommended for working with government agencies and companies with state participation.
The platform allows you to create chat bots for any text channel, as well as train voice robots to work in the telephone channel. The created robot can work in all channels at the same time, and also provides the tasks of automating the first support line, organizing outgoing campaigns, accepting and confirming requests and orders, and managing services.
The main technical capabilities of the ZIAX dialogue platform include:
- Track dialogue context to accurately identify human intent
- Quickly train robots with a context-sensitive model and a web-based interface
- Using Different Forms of Reporting to Analyze Robot Performance
- Integration with any system with API
- The ability to maintain telephone and text channels simultaneously by one robot
- Extracting multiple parameters from a human phrase and normalizing these parameters to work with the API
- Ability to process incoming and outgoing calls
- Onsite Installation Capability (On-Premise)
2019: Functional
Ziax applies machine learning to understand what the person says. The robot can track the context of the dialogue and understand the intention of the interlocutor, it also highlights the data that is embedded in the phrase of the interlocutor. The robot uses a context-sensitive model in its work; this model is close to the work of the human brain. Intent (from English intent - intention) is the main link in the sentence, which allows you to judge the user's intention to do something (for example, ask a question). Intents are combined by contexts, the context is a link between intents. This is different from training neural networks that work on statmodels and provide probabilistic answers, assuming they will be correct.
To recognize and generate speech (abbreviated ASR and TTS), the Yandex speech kit and the solutions of the "Center for Speech Technologies" are used, and then the text is analyzed, that is, the intents are distinguished. Isolating intents is the development of Ziax.
Ziax does not give probabilistic answers: he either knows him or does not. Such a voice robot is needed by companies with large call centers to replace call center employees with automated programs. This will reduce costs and improve the quality of service - the client will not spend time waiting for the operator to be freed up.
| The site content is translated by machine translation software powered by PROMT. The machine-translated articles are not always perfect and may contain errors in vocabulary, syntax or grammar. Read original article If you find inaccuracies or errors in the results of machine translation, please write to editor@tadviser.ru. We will make every effort to correct them as soon as possible. |