SimpleOne ESM Service Business Process Automation Platform

Main article: Business Process Management

SimpleOne is a platform for automating the company's service business processes in accordance with the Enterprise Service Management (ESM) concept and the principle of a single record system. The presence of "boxed" (pre-configured) solutions for the departments of IT, information security, HR, AXO, legal, financial and others, allows you to reduce the time and cost of implementing the solution.

2024: Integration with Ainergy AI Ecosystem

The company SimpleOne on February 21, 2024 announced integration AI the tools Ainergy in its decisions.

Ainergy has developed an AI ecosystem for intelligent automation of business tasks based on cloud services of generative neural networks.

The solution is suitable for large companies and departments that need to automate workflows in various areas:

• common service center processes
• software development
• marketing processes
• customer support

We have built a scalable, high-performance platform for companies to access advanced neural network technologies. The system runs on a cloud infrastructure without consuming the computing resources of the organization. The solution is designed to automate many routine tasks, reducing the burden on employees and freeing up working time for more intelligent tasks. Plus, the solutions are that neural networks are being trained and improved, and we intend to constantly increase the functionality of the AI ecosystem to solve more and more different business problems, "said Vladimir Molodyk, CTO of Ainergy.

A distinctive feature of the Ainergy ecosystem is the end to end approach, in which the customer receives a complete solution - from the cloud computing infrastructure for machine learning to specific examples of the implementation of intelligent functions in SimpleOne boxed solutions - AI automation blocks in the workflow editor and intelligent widgets on forms.

Some examples of the use of Ainergy in SimpleOne products:

• content generation
• AI translator for communication with foreign customers
• AI assistant for filling out contact cards in CRM
• generating program codes to help develop

We see tremendous potential in combining the capabilities of the SimpleOne platform with the scale of Ainergy's neural network tools. Our customers will be able to achieve a qualitatively new level of automation of business processes. The whole idea of ​ ​ SimpleOne products is aimed at automating routine processes and redirecting the potential of each employee to more strategically important business tasks. AI tools significantly expand the possibilities in the implementation of this idea, - commented Sergey Chukanov, CEO of SimpleOne.

2023: At the heart of kanban boards to streamline workflows

Based on the SimpleOne ESM platform, a solution has been released to help work teams adhere to Kanban's best practices and maximize their effect. The SimpleOne kanban board not only visualizes the workflow, but allows you to structure and optimize it and speed up the solution of problems. The board implements the key concepts of the Kanban approach: WIP limits, paired statuses and service classes, all together ensuring the coordinated work of the team, minimizing errors and high-quality results on time. This was announced on July 27, 2023 by SimpleOne (Simpson 1).

Kanban is a lean manufacturing method that involves visualized control of task execution processes on time, concentration on work in process and elimination of bottlenecks in work processes. This approach allows you to improve workflows that have projects and tasks.

The SimpleOne kanban board is a tool for implementing the kanban approach. The board is divided into columns corresponding to the stages of the life cycle of tasks, for example, "Planned," "In Process," "Done," etc. Cards indicating specific tasks move along the board from column to column strictly from left to right as they are ready. Columns can be combined to indicate the beginning and end of a particular workflow procedure.

Unlike standard task boards and other similar solutions on the market, cards are created and moved on the kanban board automatically when the task status changes in the corresponding table records on the SimpleOne platform. The board highlights the reached card limits in columns and areas, and reflects information about cards that are blocked for moving further, if they contain additional conditions or restrictions.

Flexible no-code/low-code tools allow you to customize the appearance of a kanban board, create the required number of columns and combine them in the area, customize the display of the content of cards, as well as modify the conditions for filtering and sorting them.

Example of SimpleOne customized kanban board

The use of such a board brings the company's processes closer to the maximum compliance with the Kanban methodology and the principles of lean production.

2022: Road Map Presentation

SimpleOne on October 11, 2022 published on the partner portal a roadmap (roadmap) for the development of its platform for automating service business processes. Roadmap contains information about the planned functionality and the timing of its implementation.

The roadmap is an interactive spreadsheet with cards describing the platform changes that are planned for release. In the rows of the table, the cards are grouped by product functional domains (Service Business Solutions, User Interfaces, Development Tools, etc.) and distributed by specific modules (Indicators and Indications SLA (), Query Model Catalog, etc.). According to the columns of the table, cards are distributed depending on the planned development dates: "In operation," "Short-term," "Medium-term," "Long-term" and "Waiting pool."

The roadmap is fully implemented on its own SimpleOne platform and is based on the product backlog.

Previously, we used third-party tools to visualize, store and modify the roadmap. The problem with these tools was the difficulty of maintaining relevance and synchronization with the product backlog. Development plans change periodically, and it is rather inconvenient to quickly make the necessary changes to the roadmap - this requires either additional integration settings or manually dragging cards along the "board." The solution to this complexity was our own SimpleOne platform, which turned out to be the most convenient place to place a roadmap. All changes are made to the map automatically, responding to changes in the backlog, the management tools of which are also implemented on the SimpleOne platform. said Vyacheslav Medvedev, head of business solutions at SimpleOne.

Now users, potential customers and partners will not only be aware of how the platform is developing, but will also be able to influence this development. You can leave your vote for each card, and it will be taken into account when further planning or prioritizing the exit queue for changes.

Separate roadmaps for SimpleOne platform-based products will become available.

In order to achieve the simplicity and clarity of the roadmap, a great and painstaking work was carried out to investigate the needs of our customers and partners, as well as to segment our products into separate modules, with which you can compare the functionality already implemented and its desired improvements. Products, based on their complexity and functional diversity, are decomposed into domains, modules and individual components. We will use the developed approach not only in the roadmap, but also in our products for structuring user documentation, classifying client incidents and service requests, noted Ilya Radchenko, SimpleOne Product Director.

The SimpleOne roadmap reflects the intentions and planned steps to develop products, and also allows you to collect feedback from our customers and partners.

2020: Inclusion in the Unified Register of Russian Software

On July 16, 2020, by the decision of the Expert Council on Russian Software under the Ministry of Telecom and Mass Communications of Russia, the Unified Register of Russian Software was replenished with a corporate product of domestic development. It was the SimpleOne ESM platform. Thus, SimpleOne is now officially among the software products authorized for use in companies involving government capital.

2019: Features of the SimpleOne ESM platform

The SimpleOne ESM platform helps extend service delivery and management best practices (ITIL, VeriSM) to all of the company's service divisions. End-to-end automation allows you to unify services and get a single orchestration tool. The platform is focused on medium and large corporate and government customers engaged in the process of digital transformation.

A key feature of SimpleOne for August 2019 is the combination of three components: the ability to automate business processes using visual development tools (low- and no-code principles), modern design and a well-thought-out interface, as well as a microservice architecture that allows you to scale under the load of large corporate clients.