The Tochka bank automated processing of addresses from state bodies

2019: Automation of processing of addresses from state bodies

On September 3, 2019 the ABBYY company reported that the Tochka Bank automated processing of addresses from state bodies. The intelligent solution of ABBYY will recognize data from 7 different types of documents and processes several thousands of requests a month. A system itself defines document type and takes the data necessary for decision-making – for example, on blocking of the account or collecting a tax. As a result the company fulfills all requirements of regulators in time and with the minimum participation of bank specialists.

Processing of one request from department in Point takes about 30 seconds. A system on the basis of technologies ABBYY FineReader Engine and FlexiCapture Engine manages flows of paper and electronic documents. The solution defines among incoming letters requests from Federal Bailiff Service (FSSP) and Ministries of Finance. It can be, for example, suspension of account transactions, the address of collecting on money, requirements to provide customer information or the account, to pay an insurance premium, and some other documents. Then intellectual technologies of ABBYY take the necessary data from these requests: date and number of the address, name of department, TIN, check point, Insurance Number of Individual Ledger Account and other significant parameters. Besides, from some documents specific fields, such as number and date of the repealed judgment will be recognized. Information arrives in electronic document management system where it is seen by responsibles of bank. They need to check that all fields are filled correctly and to execute order state of department: block or unblock the account, collect data on financial transactions, send the notification to the client and so on.

We watch closely responding to the requests from the state departments in time. It is important also for preserving of a goodwill of bank, both for financial risk management, and for high-quality service. So, if department requires to unblock the account, we should lift as soon as possible all limits from the client. Intellectual technologies of ABBYY help to spend on these procedures at least of time: the majority of processes is started automatically right after data validation. We saved employees from need to fill out information manually, and at the same time excluded an opportunity to miss or delay the response to important requests of the regulator, comments Ekaterina Glukhareva, the co-founder of "the Point