| Customers: Fado Contractors: ABM Cloud Product: ABM Digital DistributionProject date: 2019/02 - 2019/07
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Content |
2019
Project Objective
Top management wanted to automate business processes and forever to forget about the lost documents in Viber, the unheard tasks of phone and by that to turn the agent into "portable office" which instantly obtains all customer information a remaining balance, can quickly approve the actions with supervisors and concentrate the activity on sale of focal goods, and to accumulate information in one place and to broadcast it to the management.
Results
- the number of sales representatives decreased by 20%;
- the customer base increased by 31%;
- the indicator of StrikeRate increased by 110%;
- the average bill grew by 19%.
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