Dirks Natalya Germanovna

Dirks Natalya Germanovna

Biography

Natalya Dirks graduated from the Perm polytechnical institute and the All-Russian correspondence financial and economic institute.

In 1993-1997 worked in financial department of Zapaduralbank.

In 1997-1998 - the employee of Toribank.

Since 1998 worked as the chief accountant of "KMB of Bank", and in the 2006th became the board member - the director of operating activities of this organization.

In 2010 held a position of the first deputy chairman of the board Inteza Bank (earlier – KMB Bank).

In August, 2010 passed to work into Sberbank on a position of the director of operational office "Center of Maintenance of Client Transactions Southern Port". Since July, 2014 - the senior vice president of bank, headed the operational block.

In April, 2015 it is elected the Chairman of the Committee of ROSSVIFT.

2019: Leaving Sberbank

On September 24, 2019 Sberbank reported that the senior vice president, the operating officer Natalya Dirks made the decision to complete career in bank. Its new work location in Sberbank did not specify TAdviser.

Supervised Dirks of the direction after its leaving will be in an area of responsibility of the director of the operational center Olga Bychkova and the director of the interregional center of technical support Alexey Serykh which will continue to work in direct subordination to the executive vice president, the head of the Technologies block David Rafalovsky, service station of Sberbank.

Natalya Dirks is called in Sberbank "the leader of the project on global transformation of operational function of bank". Under its management were carried out centralization of maintenance of transactions of clients in all territory of Russia, standardization and deep reengineering of processes, is implemented pipeline processing of transactions. Also, declare in Sberbank, work performance improvement three times and fivefold release of number from operational function with conversion of key staff on other functions of bank and preserving of the high level of quality of maintenance of clients was provided.

Under supervision of Dirks the innovation laboratory is created and the RPA platform (Robotic Process Automation) which in a year implemented the world's largest implementation of program robots on processes of bank is implemented. And in 2019 she headed transition of IT user support to the new standard of service.

Natalya made for bank much, created a serious backlog for reaching of the operational Sbera function the new level of development. What is not less important, it laid the foundation for a number of sberovsky traditions which including define our culture, our command spirit. I wish Natalya good luck!, - the president, the chairman of the board of Sberbank German Gref said.