"The first Bit" automated work with Litres

2019: Business process automation

On October 1, 2019 First Bit reported that it implemented a corporate portal and the CRM system of "Bitriks24" in work of the Litres group (G).

Automation allowed all staff of Litres quicker and more productively to interact among themselves, and it is more effective to specialists of sales departments of the company to work with B2B-clients.

One of the key directions of business of Litres is work with corporate clients. Three sales departments of the company are involved in project implementation for a B2B-segment. The CRM system using which they could react quickly to client requests was required for the staff of these departments, create a funnel of sales and control each its stage: from processing of incoming requests to the conclusion of the transaction and maintenance of the client.

Specialists of The First Beat company offered the uniform tool for the solution of all tasks of Litres Group – the Bitriks24 program.

In it the staff of Litres create funnels of sales to control work with potential clients at each stage, and trace implementation phases of tasks of all transactions,

Besides, Litres Group needed to make process of internal communication between departments and the staff of the enterprise simpler and convenient. To solve this problem, experts of the First Bit created a corporate portal for Litres Group.

Thanks to the created corporate portal based on "Bitriks24" each employee of the company can be guided better in divisions of the enterprise, duties and areas of responsibility of colleagues. More than 250 specialists of the company regularly use the intranet: write to a live tape, publish news, communicate with each other, noted the head of HR department of Litres Group Darina Koneva