Tinkoff Outsourcing call center

2020: Start of outsourcing call center

On February 4, 2020 the Tinkoff Business company reported that it expands an ecosystem of services for small and medium business and starts full-scale outsourcing call center. The outsourcing call center for business is created based on own Home cloud call center of Tinkoff (it in the company is called the largest in Europe). More than 1000 operators who underwent special training will be able to solve the problems of business of any scale connected with call-down of clients and processing of incoming calls in the territory of Russia and 24/7 Kazakhstan.

"Tinkoff" started outsourcing call center for small and medium business

"Tinkoff" started bank call center for small and medium business and said that it made it the first among the Russian banks.

According to the company, operators of outsourcing call center of Tinkoff will be able:

• Sell goods and services in phone: call up to potential clients; tell about offers of business; conduct surveys; collect a feedback.
• Answer calls: advise clients on goods, services, work of the website; call back to clients after online orders, specify and confirm the specified data; process claims; answer frequent questions.

Clients of Tinkoff of Business using call center of Tinkoff will be able to organize, for example, own help desk on the services, a hot line or the line of technical support. Or to use service "the virtual secretary" to receive calls of clients and to route them between the staff of the company.

Clients of call center can form under the tasks teams of any number and for the solution of different tasks. Connection of several operators who will be ready to answer calls of clients will be relevant for entrepreneurs and small business.

Medium business will be able to optimize work of internal sales department and to form own team in Tinkoff. So, for example, on an outsource it is possible to give cold calls, and warm and hot requests will be already processed by regular managers.

Services of outsourcing operators can be necessary for the large companies which already have an own call center in case of the shortage of own resources - for example, during a season of the increased business activity or during an advertizing campaign. In such cases to connect call center of Tinkoff more simply and the cheapest way: it is not necessary to employ and train additional personnel and to buy the necessary equipment.

Clients can manage services of outsourcing call center in a personal account of Tinkoff of Business. All calls are loaded in real time, the customer can listen to them at any time online. Also in a personal account it is possible to unload not only final reports, but also intermediate. It gives the chance to the client to correct the strategy of call-down directly in its process, but not on end.

Development of scripts and training of call center specialists for all clients will be free. Specialists of Tinkoff will attentively study business of the client and specially under his tasks and audience will write a simple and clear script without the learned phrases.

Clients of autsorsinovy call center will pay only for perfect calls which are not rounded about one minute, and are calculated precisely about one second. IT and technical support, integration with CRM of the client, service of the personal manager, preparation of the reporting and recommendation for February, 2020 also for clients will be free.

Clients both with the account in Tinkoff Business can use services of outsourcing call center of Tinkoff for business, and without. For owners of business with the settlement cash account in Tinkoff Business services of call center are affected by the special prices: the cost of minute of a call for them is on average 25% lower.^[1]

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