Sergey Poltev, EOS Group: forced "udalenka" as "coercion to digital transformation"

Sergey Poltev: I think, it should be taken into account "remote work" at the same time in several aspects: managerial, technology and legal. From the point of view managerial, obviously, there are features of communications in the remote mode. Regardless of specific types of communication, it is also obvious that the organizations which are actively applying technology means of communications, for example, a video conferencing of a document management system and corporate content, got today noticeable advantage as there was already a certain experience and traditions of interaction using technical means.

Sergey Poltev: The answer is obvious – there is no choice, it is necessary to implement urgently in practice what already long spoke about. In fact, for many organizations the situation with a pandemic became the trigger which started real "digital transformation". What difficulties expect it on this way? In general, absolutely standard for any implementation project of an information system, plus severe financial constraints and a permanent time trouble.

Sergey Poltev: Create the most comfortable conditions for work in return: provide special financial conditions, render the methodological help, share the best practices. Well, and kind of it is banal did not sound, to provide high-quality services and products, to accurately fulfill all stipulated obligations. The EOS Group company at the beginning of April started[1]the stock "Anti-virus Offer". In fact, we provide all necessary to begin remote work with the workflow system just next day after the address. We provide the licenses training materials and necessary the help with express setup by our specialists. Also the action "Anti-virus Offer" was supported by a number of our technology partners – they complement licenses of EOS Group with licenses and special conditions for the products, for example, of means for creation of virtual private networks (VPN), control of scanners and so forth.

One more banality about which, nevertheless, often forget: successful implementation is not only smoothly working with software, but also smoothly running interaction "user system". Therefore now it is, more than ever, important to provide employees with necessary instructions for work with new software, to organize exchange of experience and replication of best practices.

So, the set of instructions and video demonstrations is available to the acting and potential clients of EOS Group. Besides, together with our partners we hold actively the training webinars – not only on specific products, but also in general on topical issues of remote interaction of employees, works with documents, to questions of security. For example, together with colleagues from Aktiv company we prepared a webinar on optimization of remote work with documents and to application of the electronic signature. Now operators of educational programs and occupational retraining are connected to our activity, they feel the growing request for practical recommendations and experiment on the organization of remote work. In May, as expected, the first such training program on specifics of the distributed work, EOS Group created on the basis of practical experience and our technology partners will be started.

Sergey Poltev: The experts who are responsible for the choice of software, now, really, appeared in a difficult situation. Partly just because in some conditional organization date of the next meeting and several kilograms of minutes of meetings together with materials of contrastive analysis of systems became result of ten earlier held meetings on digital transformation only. And, actually, planned implementations Should be implemented in the conditions of a tough time trouble to hope that ours "The anti-virus offer" will help to make, as far as possible, this situation in such companies a little more comfortably.

In a broad sense, the more will be in the market of anti-recessionary and special offers, the best. The main thing that they really helped with a difficult situation, gave a real opportunity to use the reliable and well fulfilled tools.

Sergey Poltev: Technology for us in this situation there is nothing new. Perhaps, any workflow system anyway supports work of the geographically distributed organization, and in products of EOS Group this functionality is worked in details out in the most different aspects. I will note one more moment: we in EOS Group very carefully approach testing of joint work of products of EOS Group and products of our technology partners. Therefore and some significant additional difficulties do not arise now.

In recent days we, of course, discussed the developing situation with many customers, Chief information officers, heads of IT services. Almost unanimous impression can be described such response: "Difficulties happen the C udalenka, there are not enough people, solve. But "CASE" works like clock-work, thanks to developers". Perhaps, it is not too modest to give such responses in connection with a product of our company, but it, really, the general opinion, and our many customers are ready to confirm it.

Sergey Poltev: We offer the help as acting, and to potential clients. The action extends to software EDMS "CASE" and EOS for SharePoint. In fact, for the acting clients participation in an action is an opportunity in the shortest possible time to expand a circuit of joint work and document flow (that, was most often planned, but date was postponed). The complexity of fast scaling of a system strongly depends on each case, in particular, from readiness of IT specialists and infrastructure, features of the automated processes.

Sergey Poltev: Certainly, "the remote mode" does not limit functionality of our solutions. As for, archive, here after return to usual life, to all of us the problem of ordering and structuring all event during isolation still is necessary, to systematization of paper documents, for example. I hope, for users of our systems the task will be slightly simpler as the mechanism of parallel operation about the scan copies and paper originals and is well fulfilled long ago.

Sergey Poltev: In fact, "the mass udalenka" is an extreme option of the geographically distributed organization. EDMS Affects safety of our clients minimum as solutions on the organization of secure channels, enciphering data long ago and are well fulfilled.

Sergey Poltev: It is unlikely the example of our company will be demonstrative – EOS Group continues to operate normally, using technological solutions and the accumulated experience. And in general, the IT companies pass these tests minimum loss. As for "full-fledged remote office", perhaps, the suitable scenario is a step-by-step connection of necessary tools, taking into account spontaneously established practices of work with the help of messengers and e-mail. So very important point is a compatibility of tools and components of "remote office" among themselves.

The next banal council – in the conditions of a time trouble previously to study experience of colleagues, the worst and best practices. Regarding the organization of remote work it can be useful, I hope, and a series of webinars which we hold together with experts of the companies technology partners.