| The name of the base system (platform): | Avaya Aura Experience Portal |
| Developers: | Avaya |
| Technology: | CRM, CRM - Loyalty systems, Call centers |
Avaya Proactive Outreach Manager is the solution allowing to perform pro-active outgoing customer interaction by means of the SMS, e-mail or telephone calls and to make further customer interaction by means of Avaya Aura Experience Portal or with the assistance of the call center operator. Sharing of several communication channels with clients in one campaign of outgoing interaction significantly increases its effectiveness, reducing thereby costs of business divisions for solving of tasks of informing clients[1].
Notes
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