ServicePipe Servispipe

History

2025: Building an Engineering Center for Network and Web Threat Response

Servicepipe is reorganizing its technical support department. On its basis, the Engineering Center for Response to Network and Web Threats (ICR) was created. The company announced this on August 28, 2025.

The ICR unites three units.

Network Attack Protection deals with the operational solution of cases related to L3/L4-level attacks. Web Application Protection works with web threats and botnets. These most representative units handle hundreds of cases a day, solving many operational tasks. In addition, the ICR has a web threat analysis and counteraction group that deals with non-standard, complex cases and performs expert protection configuration, performing an in-depth analysis of what is happening on the protected resource.

The main goal of the reorganization is to improve efficiency. The center will solve almost all customer problems on its own, without the need to transfer them to other departments.

The reorganization of technical support is a fixation of changes that have been going on for about two years. Servicepipe is a vendor, and the vendor's technical support is the same product of the company as everyone else, "said Dmitry Burkalov, head of the Servicepipe ICR. - We want to get away from the stereotype that people working on scripts work in technical support, our specialists are engineers who can solve the most difficult problems, and in 24/7 mode.

2024

Testing of a specialized laboratory

Servicepipe on November 25, 2024 announced the launch of a specialized laboratory in 2025 that will investigate its own solutions and third-party players for the ability to withstand current cyber threats - DDoS attacks at the network and application levels.

Servicepipe has previously conducted both stress testing of its own solutions and, at the request of customers, testing of products from third-party vendors, "said Mikhail Khlebunov, Director of Products at Servicepipe. - However, large-scale "carpet" attacks of 2024 with a constantly changing direction, the need to constantly improve our products in this regard, as well as more frequent requests from customers with a request to investigate the solutions of third-party vendors for the ability to withstand "carpet" multi-vector DDoS attacks prompted us to strengthen this direction of activity.

The test results will be used to improve software development roadmaps and develop new protection algorithms.

For November 2024, the laboratory is operating in pilot mode, a full-fledged launch is planned in 2025.

Obtaining an FSTEC license

The Russian company Servicepipe, specializing in identifying and filtering automated cyber attacks on web resources, has received licenses from the Federal Service for Technical and Export Control (FSTEC) of the Russian Federation for the development and production of means for protecting confidential information ( SZKI) and activities for the technical protection of confidential information ( TZKI). The licenses were granted indefinitely by order of the FSTEC No. 69-l dated February 07, 2024.

According to the obtained licenses of FSTEC, Servicepipe has the right to develop and produce software (software and hardware) means of information protection, secure software (software and hardware) means of information processing, as well as software (software and hardware) means of information security control, provide technical support. In addition, the company has the right to provide services for monitoring the security of confidential information from unauthorized access and its modification in means and systems of informatization, work and services for designing in the protected execution of means and systems of informatization; premises with informatization means (systems) to be protected; protected premises.

Obtaining FSTEC licenses is an important step for Servicepipe. As one of the leaders in the domestic market for protection against automated cyber attacks on web resources, we have always strived to ensure that our solutions are not inferior (and in some ways superior) to foreign counterparts. Obtaining FSTEC licenses for us is a kind of quality mark, confirmation that our products meet the most stringent requirements for the development of information protection tools and technical protection of confidential information, "said Danila Chezhin, Commercial Director of Servicepipe .

2020

As of May 2020, ServicePipe specializes in information security - protecting web applications and IT infrastructure from external threats. Since 2016, the amount of investment has amounted to $1,500,000. The purpose of ServicePipe is to provide an uninterrupted and secure network for customers.

The company's products provide protection against DDoS attacks, as well as help get rid of parsing, password guessing, creating fake applications and orders, automated redemption and reservation of goods.

The company has experience using vendor solutions in the field of protection against attacks Arbor Networks and F5 Networks, conducts its own product development and provides services on their basis in the form of cloud services, and if it is necessary to ensure compliance with industry standards - according to a hybrid model with the installation of part of the solution components in the client infrastructure.