Softline created an information system of call center for department of a social policy of the mayor's office of Novosibirsk

2020: Creation of the IC for call center of department to social policy

On June 1, 2020 it became known that Softline created an information system of call center for department on social policy of city administration of Novosibirsk. All data on services of municipality, the organizations and organizations participating in providing social services are consolidated now in the unified information system of call center of city help desk which in the mode of one call provides the complete information and consulting help to all residents of Novosibirsk.

The created information system allowed to integrate together several information bases and in the mode of one call to provide to residents of Novosibirsk the comprehensive information about services and popular social services, such as call of social service of maintenance, providing consultations on necessary documents for receiving additional measures of social support, time and the working schedule of social organizations and many others. The single database of social services and services, access to which is provided by means of the platform of call center, were possible thanks to the software and hardware solution of domestic production proposed by Softline company.

The external Internet the "Social Portal of the City of Novosibirsk" resource where citizens can independently obtain the complete information about social services and privileges, the organizations providing social services about documents, necessary for receiving services, became a crucial element of a single system in addition to City social help desk. Here news are published and key events of the industry, social policy, information on the innovation projects and also on key changes in the legislation of the social sphere are covered.

Created at department on social policy of the mayor's office it is proud Novosibirsk the information system is based on modern developments in the IT industry and allows to maintain the single database about citizens' appeals, to save the history of interaction with them, to quickly obtain information on the privileges and subsidies put addressed to the center timely to render social services, told the head of services of Softline company in the SFD Pavel Kopysov.

The technologies implemented by our partners were especially relevant and allow to provide in the mode of one call comprehensive up-to-date information about work of social services, to orient the receiver of services in the necessary direction and also to collect, to analyze and process information on the rendered services. Thanks to offered Softline to technical and software solutions, employees of social help desk daily process up to 500 addresses of residents of Novosibirsk. That receivers of social services are elderly, handicapped people large families – quickly and in the mode of one window possess information now, there is also a merit of specialists of Softline company, noted the director of MKU "Agency of Development of Social Policy" Dmitry Ploskikh[1].

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