BIA Technologies transferred Business Lines to the Sunrise BPM platform

2020

Sunrise BPMS Implementation

BIA Technologies transferred Business Lines to the Sunrise BPM platform. Announced this BIA Technologies on November 25, 2020.

The customer received the tool for flexible reconfiguration and adaptation of business to external calls and rendering good service at all stages of client service.

Standardize and build a set of separate processes in uniform structure, reveal weak points, find the reasons of distortion of information and provide transparent management – here key tasks of the solution implemented by us. The Sunrise BPM platform which became a core of the complex project allows to implement all this by forces of business users without stopping of processes and involvement of programmers, – Sergey Barykin, the CEO of BIA Technologies comments.

The Sunrise BPM platform provides all necessary tools for the organization of work of a large number of structural divisions of the customer for uniform standards via the portal for processing of tasks, file sharing and messages. Creation of any business applications is available to users to needs of divisions, and to heads – complex control of execution from start and before completion of process.

Thanks to the Sunrise BPM platform we could increase transparency of management, simplify routine transactions and accelerate adaptation of processes under organizational changes. Besides, implementation allowed us to increase by a third service rate of clients and twice – personnel training term. Additional benefit of the Sunrise platform is its convenience in issues of integration with the systems of our partners and clients — Farid Madani, the CEO of Delovye Linii Group noted.

The top manager of Business Lines emphasized that uniform standards of management are a key factor of success of the large companies and allow to calculate more precisely risks taking into account quickly changing external conditions.

Robotization of service tasks

Robotization of service tasks using the software

• Business Lines use 2 years management systems of BP from BIA-Technologies
• The contact center is completely automated:> 1000 operators,> 1000000 calls a month
• Partially automated management of the pogruzo-unloading equipment:> 280 branches,> 1000 pieces of equipment