Rosbank with the assistance of NFP company increased efficiency of customer service due to implementation of program robots

2020: Robotization of business processes

Rosbank with the assistance of NFP company increased efficiency of customer service due to implementation of program robots. Announced this NFP on August 5, 2020.

Rosbank optimized work of employees and improved quality of client service at the expense of RPA in such operational directions as control of payments, opening of accounts and card issue for salary clients, government relations.

During the project experts of a command of robotization of Rosbank and representatives of NFP created on the UiPath platform of program robots who automatically analyze the documents which arrived from information systems of bank, consolidate and accelerate process of their processing. Also process of manual collection of data for judicial authorities on the debt of clients, information for state agencies, data transfer between systems was automated.

This project was interesting to us by the scale and approach. We robotized at the same time large number of processes in parallel in several departments, being at the same time in walls of customer organization. Accurate vision and system approach from the customer allowed us to execute this difficult project together. It demonstrates to pro-active digitalization of the Russian banking sector and positions of Rosbank in this sphere, – the managing partner of NFP company Sergey Lozhkin noted.

Thanks to automation of many banking activities employees were exempted from routine tasks, it was succeeded to exclude a human factor. For example, in currency control department of payments documents for check were printed on paper carrier, and in department of service of salary clients of the request for the plastic card issue were entered manually. After project completion these processes began to be executed with participation of robots.

The RPA technology reduced request processing time by 2-4 times and significantly increased employee performance of five business directions of Rosbank.

For the project with use of RPA technology we looked for the partner who would be ready to implement assigned tasks, having completely submerged in our technology processes. The NFP company supported a work format, unusual for the market, that allowed Rosbank to upgrade internal processes even more and to increase efficiency of customer service, – Zinaida Yastrebtseva, the director of the department of card technologies of Rosbank commented.