Raiffeisenbank accelerated delivery of bank cards using technologies of "Yandex" and Edisoft

2020: EdiCourier implementation

The developer of a digital ecosystem Edisoft implemented EdiCourier service in logistics of Raiffeisenbank. It became known on November 18, 2020. EdiCourier automates work of exit consultants and helps managers to control their work. For exact planning of routes technologies and data of Yandex are used . Routings.

Raiffeisenbank develops network of own exit consultants for delivery of maps and documents at a remote design of banking products. The company came to a conclusion that at the certain volumes of deliveries to the city such specialists can provide more accurate communication for clients and increase the speed of delivery of bank cards and documents in comparison with external courier services.

To us it is important that the level of our service at a remote design of banking products conceded nothing to traditional sales channels, – Pavel Shatskikh, the head of department of customer acquisition via alternative channels of Raiffeisenbank emphasizes. – We develop own network of exit consultants who not just deliver maps and documents, but can consult clients on products and work according to our standards, providing the best client experience.

EdiCourier service using Yandex. Routings calculates optimal routes by different criteria of unloading of exit consultants, taking into account traffic jams and a method of movement. According to the results of a pilot project Raiffeisenbank managed to increase a share of the orders for 13% delivered next day and to reduce the cost of one delivery.

EdiCourier is a flexible solution. First, a system is integrated with any internal system of bank on any channels and protocols. Secondly, the client can configure functions of a system without completions: change reference books of products and the cities, to configure actions of the courier — Oleg Torshin, the head of department of mobile development comments.

We see that technologies of routing are used not only in cases of the goods delivery and loads, but also for service maintenance quality improvement, - the head of Yandex comments. Routings Danil Shelekhov, - the Correct planning of day of the exit consultant taking into account different factors leads to the fact that all delivery is performed in time - the benefit is received by both the client, and the company.

For November, 2020 EdiCourier implemented in 26 cities of Russia where service helps to automate work to 63 exit consultants. In plans of Raiffeisenbank scaling of the project on 45 cities.