Croc: An automated system of support of employees concerning wellbeing and health

Main articles:

• Classification of HRM systems
• Functionality of HRM systems

2020: Submission of the solution on support of employees concerning wellbeing and health

On December 18, 2020 the Croc company provided IT solution which completely automates the program of support of health and wellbeing of employees, doing it by standard corporate service. A system will help to save stability of business especially in the period of a pandemic and at a remote format of work. At the heart of a product – own methodology of CROC which is scaled on multidimensional social policy of the company.

In the spring of 2020 CROC started a corporate hot line of "HotLine Croc" for consultation and rendering the operational employees assistance on questions COVID-19. The company developed and approved an internal algorithm of actions which formed the methodology basis. In process of development its application extended and covered a big circle of subjects: from health and security before personal and professional development. For example, in "HotLine Croc" it is possible to get quickly any advice on prevention of viral infections, sports occupations, training now.

at the beginning of a pandemic many tasks appeared. It was necessary to carry out disinfection at office, to deliver to the diseased oxygen cylinders, to give consultations on medicines, to provide employees with masks and other. We wrote instructions, made the check sheets, diaries for maintaining by employees. It taught us to classify addresses and quicker to give a feedback. All these versatile actions created methodology which as a result extended to the comprehensive program of support of wellbeing of employees - Lyubov Trunina, the director of administrative personnel problems and social policy of CROC IT company says.

The methodology allowed to automate processes on the basis of the platform of management of services of company (ESM), having included them in a single system of a support service of personnel. It increased the speed of reaction to addresses, helped to collect statistics and to analyze service quality. This technology is easily scaled and can be implemented in the companies of any level.

Focus on health which influences the speed of business and performance much more, than the forgotten passwords and the blocked accounts. It is possible to automate any process, and the system of maintenance of wellbeing not an exception. IT in literal sense help to maintain health. In view of that according to KPMG more than 50% of the companies in Russia are ready to leave 15-30% of workers on an udalenka, the demand on a wide range of the vital questions will only grow in robotic support of employees. And Service Desk together with organizational changes can give confidence that employees always quickly receive answers, - Maria Ukolova, the director of the department of information technologies of CROC IT company tells.

The offered automated system of support of employees concerning wellbeing entered a pool of antikovid-techniques of the working group on digital safe office of Association of the enterprises of computer and information technologies and Chamber of Commerce and Industry of the Russian Federation. The working group is engaged in development of offers on use of IT solutions for business in the conditions of a pandemic.