BFT Digital Housing and Communal Services

Main article:

• IT in housing and communal services
• IT Project Management

2020: Announcement of the platform "Digital Housing and Communal Services"

On December 22, 2020, BFT announced the Digital Housing and Communal Services platform.

"Digital Housing and Communal Services"

According to the company, the Digital Housing and Communal Services platform is a set of smart services for authorities, industry entities and consumers - residents of apartment buildings. Using it, you can get up-to-date information about the state of the industry in a certain subject of the country in different analytical sections.

The platform does not replace profile information systems and does not create them, which allows it to integrate into the existing IT infrastructure. It aggregates in one place all the information by subject. The database is collected from open official sources.

Thanks to the Digital Housing and Communal Services platform, you can monitor the progress of major repair programs online. Services are available that allow you to:

• Monitor the plan/actual execution of work in the context of each municipality, monitor the delays in the performance of work with the possibility of detailing to a specific object, generate a report on the progress of implementation of the short-term plan.
• Monitor the implementation of overhaul projects in the context of contractors: a history of work is available, tracking the progress of ongoing work, information on the legal entity and its experience, as well as a rating of overhaul contractors.
• Compare the specific cost of overhaul work with analogue houses: identify anomalies and inaccuracies in the data, automatically select analogues of houses according to the necessary parameters.
• Predict the financial sustainability of the regional capital repair program.

The digital platform also includes services for solving issues of housing supervision and tariff regulation. For example, there is a service for monitoring housing and communal services organizations, through which you can get up-to-date information about management companies, HOA, resource-supplying organizations, contractors.

Through Digital Housing and Communal Services, the rating of management organizations involved in the management of apartment buildings is calculated on the basis of a number of indicators. The rating is updated automatically as data arrives.

Platform users have a service to monitor the disclosure of reports on the management of apartment buildings. The solution allows you to get a list of houses for which reports are not disclosed by management organizations on the GIS housing and communal services.

There are services that allow you to monitor the execution of issued instructions remotely, as well as check the calculation of paid subsidies to resource-supplying organizations.

Among the components of the platform is the Smart Assistant application. This is a digital social service in the housing and communal services industry. It helps to eliminate the main problem - the lack of a convenient form of communication between a resident of the house and the management company.

With this application, residents can:

• report the problem to its management organization;
• assess the quality of its work and influence its rating;
• get the necessary information without leaving the house.

Gamification allows you to involve residents at home in the control process. The service is simple - a resident does not need to understand the nuances, find out what the right management company is called and how to contact it. He simply authorizes the application, captures the problem (takes a photo) and claims it through the application.