Digitalization of housing and communal services

Main article: housing and communal services in Russia

GIS HOUSING AND COMMUNAL SERVICES

Main article: GIS Housing and Communal Services

Digitalization of water supply

Main article: Digitalization of water supply

Internet of things in housing and communal services

Main article: Internet of things in housing and communal services

ERP in housing and communal services

• Regulation of information exchange in the field of housing and communal services
• Necessary and sufficient functions of ERP systems for power engineers and housing and communal services
• ERP vendors in Russian power and housing and communal services
• The largest ERP integrators in the Russian power and housing and communal services
• IT opportunities in improving the efficiency of the housing and communal services sector

In Russia

2024

FAS received ₽546 million for digitalization of regulation of housing and communal services tariffs and the electric power industry

In December 2024, the Federal Antimonopoly Service of Russia received funding in the amount of ₽546 million for the development of the Federal State Information System "Unified Information and Analytical System" for the digitalization of tariff regulation in the field of housing and communal services, electricity and fixed telephone communications. Read more here.

The Ministry of Digital Development creates a platform for the digitalization of utility networks in Russia

On October 1, 2024, the Ministry of Digital Development of the Russian Federation, together with the Ministry of Construction of the Russian Federation, announced a project for a digital platform for managing utility networks. We are talking about creating a standard solution for managing resource supply in the regions.

Deputy Minister of Construction and Housing and Communal Services of the Russian Federation Konstantin Mikhailik spoke about the project. According to him, it is planned to digitize all heat, water, electrical and gas supply networks. The introduction of a digital platform will allow you to understand how money was used in a specific period of time. This will make it possible to optimize costs and increase the efficiency of the construction of communal infrastructure.

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Unsplash

We must… with colleagues to create conditions of the standard platform of resource provisioning from the Ministry of Digital Development. Maybe even in some regions at the level of city planning it is connected - resource-supplying organizations and construction. To clearly understand: how many networks you and I have, what quality they are, - said Mikhailik.

According to him, the Russian Federation lacks communication between resource-supplying organizations and construction projects, and in some regions it is implemented only at the level of urban planning. The new platform will become the basis for the digitalization of network assets, incident control and assessment of the effectiveness of investments - both public and private. The deputy minister added that the completion of construction is not the end of the life cycle for the facility, the process of its further operation is also important.

In 2025, it is planned to begin a program for the modernization of communal infrastructure in Russia: the costs from the federal budget for these purposes over three years are estimated at 180 billion rubles. It is proposed to allocate about 154 billion rubles to eliminate the emergency housing stock. Another 152 billion rubles will be spent on the restoration of communal and housing infrastructure in new regions. The Ministry of Construction and ^[1]

Smart treatment facilities, digital water utility of Donbass. 12 housing and communal services projects with a volume of 4 billion rubles claim the status of particularly significant

On September 19, 2024, the demoden of the industrial competence center "Housing and Communal Services" (ITC "Housing and Communal Services") took place. The deputy head of the Ministry of Construction Konstantin Mikhailik at the demodne said that the second stage of the selection of projects has been launched, which claim to be particularly significant for implementation within the ICC. Several new wave projects claim grant funding. As part of the first stage, unlike the second, only one project applied for the grant.

In December, the selected projects will be considered by the IT Legal Commission, and a new list of particularly significant projects, taking into account the existing first stage and the second stage, will be approved.

By 2030, either we will rebuild the landscape of housing and communal services and the landscape of digital construction, or colleagues who have returned to the market will build it up for us, - said Konstantin Mikhailik.

Deputy General Director of T Plus for Technical Policy and Engineering, Deputy Chairman of the ITC "Housing and Utilities" Alexander Frolov cited data that 12 projects have already applied for the status of a particularly significant project, the total amount of financing of which is estimated at 4.188 billion rubles, of which 5 projects with a volume of 1.48 billion rubles - applicants for grant financing.

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From the presentation of Alexander Frolov

Among the candidates for the second stage projects: digital construction management from Osmokod; smart treatment plants, the customer of which is Gelendzhik Water Supply Concessions; cloud platform for automation of debt collection "YurRobot"; digital management platform of the communal complex of the State Unitary Enterprise MO "KSMO" and others. 3 out of 12 projects were submitted from "T Plus," one of the anchor customers within the framework of the IC "Housing and Communal Services."

And one of the 12 projects that submitted applications is intended for Donbass. It is aimed at import substitution of foreign software for Russian as part of the implementation of a strategy in the field of digital transformation of sectors of the economy, social sphere and public administration of the DPR in order to exclude the possibility of violation of the activities of life support facilities and the population and ensure digital security. The customer of the project is the State Unitary Enterprise of the DPR "Water of Donbass."

Once the second stage project portfolio is completed, it is planned to provide reporting and determine the financing mechanisms for the selected projects.

As for the first stage projects selected earlier, some of them will expire in 2024, and some are entering an active phase in 2025-2026. The question is whether they should be adjusted taking into account the current economic situation and challenges in the industry, which are quite a lot, said Konstantin Mikhailik.

As of September, the formation of the national project "Infrastructure for Life," which is quite large in money and importance, is ending. It has a section related to housing and communal services, which is aimed primarily at updating existing capacities, but updating capacities without the appropriate integration of digital solutions is impossible, the deputy minister added.

As part of the demodnus, representatives of the ICC Housing and Communal Services considered not only projects within their center, but also colleagues from the "friendly" ICC - "Power," "Chemistry," etc., which in one way or another relate to housing and housings and utilities management issues.

Robots for cleaning streets and diagnosing plumbing. How digitalization will transform housing and communal services in Russia

In Russia, as of the beginning of 2024, the active digitalization of the housing and communal services (housing and communal services) sector continues. We are talking about the introduction of artificial intelligence tools, Internet of Things ( IoT ) solutions, robotic equipment for cleaning streets and other automated systems, as stated in materials published at the end of April 2024.

According to Russian newspaper"," in the project Smart city"" on the digitalization of urban economy by the beginning of 2024, more than 200 settlements of the Russian Federation are participating with the number of inhabitants over 100 thousand people. The most active digital technologies are being introduced in megacities. In particular, To Moscow the total length of communications is approximately 170 thousand km: this is more than 115 thousand km of power grids, over 16.6 thousand km of heating networks, as well as more than 13 thousand km of water pipes. Diagnostics of such systems are increasingly engaged in special robots, due to which the load on personnel is reduced and the human factor is eliminated when identifying possible problem areas. For example, Mosvodokanala robots help specialists not only to assess the technical condition of pipes, but also to eliminate damage. Similar devices are used to monitor the drainage network, the pipelines of which are often difficult to reach for humans.

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Mos.ru

It is noted that digitalization in the field of housing and communal services helps cities to ensure the effective and uninterrupted operation of utilities, and residents - to quickly resolve household issues. At the same time, the demand for online services in the housing and communal services is growing. According to Moscow Mayor Sergei Sobyanin, digitalization of the sector in question is one of the priorities in the development of information technology in the capital.

Ultimately, digitalization and the large-scale introduction of artificial intelligence will make our city more modern and convenient for life, says Sobyanin.

In addition, robotic harvesters operate on Moscow streets, which are capable of maintaining cleanliness without human presence at any time of the year. In winter, such cars can clean snow and sprinkle deicing reagents on the sidewalks, remove foliage in the fall, and sweep the streets in the summer. The equipment of the robot includes all kinds of sensors and cameras that allow it to navigate in space, recognize objects and obstacles. The machine can function completely independently and under the control of the operator. In general, according to experts, as smart equipment is introduced into the utilities, the need for manual labor will decrease.

The janitor of the future is not a cleaner, but an operator who coordinates and monitors the work of unmanned vehicles. He will have sufficient competencies for minor preventive or urgent repairs, for configuration and debugging, "says Alexander Belogortsev, president of Mercator Holding.

Within the framework of the Industrial Competence Center "Housing and Communal Services," 12 projects for import substitution of software with a total budget of about 6.1 billion rubles were identified. This, in particular, is smart homes management platform that can be used by developers, management organizations, municipal and federal authorities, supervisory authorities, service companies, residents and visitors to buildings, resource supplying organizations. In addition, the service for the transfer of keys for apartments "Сделка.рф" is mentioned: it, among other things, allows the developer to notify about the acceptance of apartments and makes it possible to record owners online.^[2]

2023

The volume of the global digital technologies market for housing and communal services for the year increased by 8%, to $317.43 billion

At the end of 2023, the costs of the global digital market for housing and communal services reached $317.43 billion. The indicator of the previous year, when expenses in this area were estimated at $293.13 billion, was exceeded by about 8%. This is stated in the Market Research Future study, the results of which are presented in mid-November 2024.

The smart utilities sector is showing steady growth driven by several key factors. This is particularly the need for efficient energy management. Digital technologies such as smart meters and network control systems reduce resource consumption, and therefore save money. In addition, the emphasis on sustainability and increasing demand for renewable energy are pushing businesses to adopt smarter solutions.

Technological advances are called another driver. Innovations in many areas, including energy storage systems and accounting infrastructure, allow utility organizations to better manage resource allocation and consumption. These advances not only increase the reliability of energy supply, but also contribute to the seamless integration of renewable energy sources, which is a priority for many countries seeking to move towards greener solutions.

Government policy and regulations also stimulate the transition to digital technologies in the housing and communal services sector. Many countries around the world are introducing special funding programs and legislative requirements aimed at introducing smart utilities. These initiatives not only contribute to efficiency, but also support the further development of renewable energy sources and the implementation of strategies aimed at zero carbon emissions.

The authors of the study identify five key segments in the market under consideration: smart meters, advanced accounting infrastructures, resource allocation management systems, network automation and smart network technologies. In 2023, the first of these areas accounted for $85 billion, the second - $60 billion. Resource allocation management tools provided about $40 billion, and network automation - $75 billion. The contribution of intelligent power supply networks is estimated at $57.43 billion. The synergy between these technologies is of great importance for the transformation of utility management. The key players in the industry are:

• IBM;
• Oracle;
• Landis+Gyr;
• S&C Electric Company;
• Trimble;
• Honeywell;
• Cisco;
• Siemens;
• Eaton;
• Itron;
• General Electric;
• Amdocs;
• Schneider Electric;
• Accenture;
• Ericsson.

North America leads geographically with costs of $120 billion in 2023. This is followed by Europe with an estimate of $90 billion, and the Asia-Pacific region closes the top three with $70 billion. In South America, spending was recorded at $25 billion, while the contribution of the Middle East and Africa amounted to approximately $12.43 billion. Overall, the smart utilities market structure highlights a dynamic environment influenced by technological advances and changing patterns of electricity consumption.

At the end of 2024, revenue in the digital segment for housing and communal services is estimated at $343.74 billion. Market Research Future analysts believe that in the future, the CAGR will be 8.29%. As a result, costs globally could increase to $650 billion by 2032.^[3]

The Ministry of Digital Development of the Russian Federation spoke about the main problems of digitalization of housing and communal services

In August 2023, the Ministry of Digital Development spoke about the problems faced by the digitalization of housing and communal services (housing and communal services) in the country. This area remains one of the least digitalized, which greatly complicates the management and efficiency of the services provided.

According to CNews, one of the problems is the lack of a single regulator and data standard in the housing and communal services sector. The representative of the Ministry of Digital Development Oleg Alekseenko at one of the forums in Kaluga in August 2023 noted that housing and utilities management resembles "driving a car with several drivers, between whom walls are built and there is no interaction." The presence of disconnected data and the lack of synchronization between various departments, such as the Ministry of Energy, the Federal Antimonopoly Service and the Ministry of Construction, leads to duplication of efforts and inefficiency.

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Ministry of Housing and Communal Services of the Moscow Region

The lack of systematized and automatically collected information on the state of capital construction facilities (ACS) is also a significant obstacle. Low technological connectivity and opacity of management companies make it difficult to make informed decisions on repair work and maintenance of apartment buildings (MKD).^[4]

As told in the Ministry of Digital Development of Digital, in terms of digitalization of housing and communal services, the department is working on four services. Within the framework of the Digital Communal Infrastructure Platform, digital passports of municipal infrastructure facilities for heat supply, water supply and sanitation will be created, taking into account their engineering, economic and natural indicators. The service will become a single data collection point and will ensure synchronization between authorities and industry participants, the ministry said.

As part of the service of technical accounting of the condition and maintenance of the MKD, planning of capital and current repairs of the MKD, electronic passports of apartment buildings will be formed on the basis of data received from regional capital repair operators. Consolidation of such passports will allow you to competently plan overhaul work.

Another service is the Digital Emergency Dispatch Service. It provides for a system for collecting and processing citizens' appeals in case of emergency situations, accounting and monitoring of emergency work, as well as preventive detection of violations, automatic generation of notifications to management organizations and citizens and automated sending of critical cases to the State Railways.

The improvement platform will ensure transparency of landscaping work by creating digital passports of landscaping facilities, with the display of such facilities on an interactive map. The passports will reflect all information about the facilities, the history of work on the facilities and information about the contractor.

Launched 12 state projects for import substitution of software in housing and communal services for 6.1 billion rubles

On January 24, 2024, it became known that within the framework of the Industrial Competence Center "Housing and Communal Services" (ICC Housing and Communal Services), 12 projects on import substitution of software in the relevant area were identified. Their total budget is estimated at 6.1 billion rubles.

According to CNews, we are talking about particularly significant projects (OZP). One of them is the smart homes management platform Ujin, which is created by Unicorn by order of the Samolet group of companies. The product is used by developers, management organizations, municipal and federal authorities, supervisory authorities, service companies, residents and visitors to buildings, resource supplying organizations. Ujin is planned to be converted into an operating system that will allow third-party developers to create their own integration modules and services for users on the platform. The Russian Information Technology Development Fund (RFRIT) has allocated a grant of 258 million rubles for the project.

ICS Housing and Communal Services defined 12 projects on import substitution of software

Another initiative is the service for the transfer of keys for apartments "Сделка.рф." This platform solves the problem of the last stage in buying apartments and partially replaces the functionality of Microsoft Dynamics and Salesforce solutions. "Сделка.рф." allows the developer to notify about the acceptance of apartments and makes it possible to record owners online.

Three OZPs are being worked out by Sigma by order of Inter RAO. This is a corporate system for managing regulatory reference information of housing and communal services of the KSU, an automated information system of standard housing and communal services processes "TORO-Supa," as well as a platform for automating billing and CRM processes for housing and communal services to solve specific industry problems.

Four projects are being implemented in the interests of the holding T Plus"" by its subsidiary IT Plus. These include: a comprehensive system of optimization modeling and heat supply efficiency management; CCP CAS systems APCS (software and hardware complex of automated control systems for gas generating plants); unified system of centralized dispatch control and control of heat networks; SCADA Housing and communal services "Building" and. CRM

Two OZPs are implemented in the interests of Citymatik: a single cloud solution for regional operators for solid municipal waste management and the My Clean Region portal. And by order of RKS Holding, a single centralized system of settlements with subscribers is being created within the framework of the Digital Water Utility project, which includes accrual and control of payments.^[5]

Russian energy companies and housing and communal services enterprises began to actively use domestic software

and The Russian power companies businesses HOUSING AND PUBLIC UTILITIES have become even more active in the last two years use domestic software solutions to digitalize their activities. In particular, according to a study conducted by analysts of RuSat Infrastructure Solutions JSC (RIR, part of Rosatom State Corporation), from 2020 to early 2023, the share of Russian software in procurement of enterprises in the resource supply sector increased from 60% to 80%. Accordingly, the share of Western solutions is rapidly declining. The trend is due to state measures to achieve technological sovereignty, as well as stimulating the use of products of Russian programmers against the background of the ongoing digital transformation of the industry. This was announced on May 16, 2023 by representatives of RuSat Infrastructure Solutions JSC. Read more here.

2022: The Ministry of Construction decided to add the costs of digitalization of housing and communal services to tariffs for heat and water

Ministries of Construction and Housing and Communal Services of the Russian Federation At the end of July 2022, it became known about the decision to add digitalization costs HOUSING AND PUBLIC UTILITIES to heat and water tariffs. Writes about this "" Kommersant with reference to its sources, as well as to the representative of the department. The latter noted that the initiative will make it possible to include in the investment programs of companies "IT events, including smart accounting systems."

The increase in tariffs for water and heat can help the Ministry of Construction to carry out a large-scale digitalization of the construction industry and housing and communal services worth 393 billion rubles until 2030. It provides for the installation of standard resource management systems, including smart metering devices, smart sensors, building control systems and the like. Digital systems will reduce the accident rate of infrastructure and increase its service life, according to the Ministry of Construction.

The Ministry of Construction will add the cost of digitalization of housing and communal services to tariffs for heat and water

It is added that the amendments "will not affect the amount of utility tariffs for the population, since the indices of changes in citizens' fees are approved at the end of the year by a government order."

The FAS told the publication that they do not support changing the principles of marginal indices of payments for Russians, and measures to protect consumers from unreasonable increases in housing and communal services prices should remain the same. The department noted that the possibility of taking into account the costs of digitalization is provided for in the law, but it is necessary to justify its need.

The Council of Energy Producers supports the possibility of accounting for the cost of introducing and operating digital infrastructure in the tariff. By July 2022, the possibility of "including such costs in the tariff is not directly provided," they say. Tariff regulation does not change and the restriction of tariff growth by the index of changes in the size of citizens' fees remains, the association says.^[6]

2021

The Ministry of Construction estimated savings on payments from digitalization of housing and communal services at 50 billion rubles

On December 8, 2021, the Ministry of Construction, Housing and Communal Services of the Russian Federation announced its assessment of the effect of the launch of information technologies in the housing and communal services industry.

The introduction of new services will reduce the costs of the industry by reducing commissions and fees for payments to 50 billion rubles, increase investment growth by reducing costs, upgrading and developing infrastructure, accelerate the development of a competitive environment in the housing and communal services market and reduce the level of social tension by developing transparent relations between citizens and service providers, "said Konstantin Mikhailik, Deputy Minister of Construction and Housing and Public Utilities of Russia.

The Ministry of Construction estimated savings on payments from digitalization of housing and communal services at 50 billion rubles

In addition, according to him, the digitalization of housing and communal services opens up new opportunities for companies. The press service of the Ministry of Construction adds that the launch of new services will provide Russians with additional opportunities to control the quality of utility services and inform about the rights to payments.

Other advantages of digitalization are the transfer of services to electronic form, holding meetings of homeowners online and choosing suppliers in the marketplace of utilities, the department noted.

Earlier in 2021, the Minister of Construction and Housing and Public Utilities Irek Fayzullin noted that the task of the strategy for the development of the construction complex, housing and communal services and design work is related to digital transformation.

Naturally, we are moving towards so-called smart solutions. The question of prices, of course. It is necessary to equip all existing systems, any objects with sensors, just the price will be high. According to the regions, there are more than 1.6 million housing and communal services facilities in the country. But it is necessary to move on to smart technologies. They are already being introduced in housing and communal services, and actively in new construction, and show good results, - said the minister.

Among the strategic goals of the Ministry of Construction by 2030 is to halve the period for restoring the supply of utility resources after emergencies due to digital management processes, and reduce energy consumption in the production and transportation of utility resources by 15^[7]

"Дом.РФ" presented a strategy of digital transformation of the housing sector

In mid-July 2021, Дом.РФ presented a strategy for the digital transformation of the housing sector, which it presents as the Unified Development Institute. The document covers the period 2021-2024. Read more here.

The government wants to transfer housing and communal services to Russian IoT equipment

On March 18, 2021, it became known about the plans of the Government of the Russian Federation to introduce a mandatory requirement for the use of only Russian Internet of Things (IoT) devices for collecting data in housing and communal services, fire and environmental safety. The corresponding measure is indicated in the plan of support for the Russian IT industry, sent to Deputy Prime Minister Dmitry Chernyshenko for approval. Read more here.

2020

Digitalization in housing and communal services: the Ministry of Construction will translate all documentation for residential buildings into electronic form

In early July 2020, it became known about the large-scale digitalization of the housing and communal services (housing and communal services) in Russia. The Ministry of Construction intends to collect documentation for residential buildings in the general electronic database, according to the draft resolution of the Cabinet of Ministers on new rules for management companies. Read more here.

A unified system for monitoring the elimination of accidents at housing and communal services facilities is being launched in Russia

In mid-May 2020, it became known about the creation in Russia of a unified system for monitoring and controlling the elimination of accidents and incidents at housing and communal services (housing and communal services) facilities. Read more here.

2018

Government approves new model of contracts to install meters

On October 29, 2018, Prime Minister Dmitry Medvedev signed a decree allowing the conclusion of life cycle agreements (LCCs) when purchasing energy metering systems and utilities: water, heat, electricity meters.

Previously, such a mechanism of contracts in this area was not provided for by law. It was possible to purchase metering devices and systems for public procurement 44-FZ. In this case, the operability of the metering system and meters is guaranteed only within the period of the equipment warranty provided. The accuracy of the data and the continuity of the measurement process are not guaranteed, according to an explanation to the decree on the government website.

As part of the LCC contracts, the installers will monitor the warranty periods of the meters, check the accuracy of the readings, troubleshoot problems and generally monitor how the accounting system functions throughout the technological and life cycle.

Consumers who will have them installed will not have to track the readings and check the devices. Thus, this is assigned precisely to the organizations themselves - companies that establish such resources, - Medvedev explained the essence of the new resolution

Dmitry Medvedev has expanded the list of objects covered by the law on life cycle contracts "(photo - Mikhail Japaridze/TASS)"

The use of the LCC mechanism, according to the initiator of the resolution, the Ministry of Construction, will expand the tools for financing projects to equip metering devices and create metering systems for energy and utility resources.

In addition, the LCC mechanism will ensure technological continuity, the sequence of creation of the system and its further operation and, as a result, guaranteed operability and reliability of data throughout the life cycle.

As of October 2018, according to the Ministry of Construction, the level of equipment with metering devices in Russia is, depending on the type of energy resources and the region, from 20% to 80%.

LCC is a relative innovation in legislation in the field of public procurement in Russia: this term received regulatory regulation in 2014 in 44-FZ. In fact, it is one of the forms of public procurement. In the practice of many other countries, this form of contracts has been successfully and extensively applied for a long time, where it is implemented as a type of mutually beneficial partnership of state, municipal and business entities.

LCC is a contract for the purchase of goods or work, their further maintenance, repair, operation, destruction of goods (object), under which the supplier provides service during the "lifetime" of the object.

The application of the LCC mechanism is optional and has a number of advantages and risks for the contractor and the customer.

One of the advantages for the contractor is the guarantee of receipt of payments to the supplier during the entire term of the agreement by the customer, which, as a rule, is concluded for long periods.

As an example, when analyzing the concept of LCC, experts cite the purchase of the Administration of Nizhny Tagil for the services of creating and maintaining outdoor lighting.

The initial purchase price was 12.5 billion rubles. The agreement was concluded with JSC "PO" UOMZ "NAMED AFTER E.S. YALAMOV" in the amount of 9.37 billion rubles. The amount of collateral for the transaction amounted to 15% of the NMCC. The agreement is valid until the end of 2042 and provides for payments of several hundred million rubles a year.

An example of a life cycle contract payment plan. Customer - Nizhny Tagil Administration ^[8] [

However, the moment of application of budget legislation on long-term financing is problematic for the CCC: the Budget Code of the Russian Federation limits payment of state contracts to three-year terms. LCC is no exception. Thus, the issue of financing the CCC has not yet been clearly resolved.

For the customer, in turn, the advantages can be called the fact that several stages of product life are implemented within the framework of the transaction, and all design and technical solutions in relation to the subject of purchase, including the risks associated with this, are accepted by the contractor^[9]. In addition, under such contracts, as a rule, initially the contractor independently attracts investments in the project. Financing from the state customer begins after a certain amount of work is completed.

At the same time, linking to a single contractor can be attributed to risks for the customer. If something ceases to suit him, it will be more difficult to change the contractor.

Big business interest in housing and communal services technologies

In 2018, partner businessmen Igor Rotenberg and Andrei Shipelov became co-owners of Modern Radio Technologies (CPT), a manufacturer of sensors and network solutions for the Internet of Things under the Strizh brand, used in telemetry systems in the fields of housing and communal services, security, smart cities and agriculture. The total share of 80% passed to them from Andrei Sinitsyn.

In 2018, Alexander Kuznetsov, general director of the Coalco development group of companies, received 13% of the Vaviot company, which is engaged in developments similar to STR. On the website of Coalco "Vaviot" is listed among the key projects that the development group is engaged in. Read more here.

In the world

2012

IT costs in housing and communal services

According to forecasts of IDC^[10], Says IDC Energy Insights, the total cost of IT enterprises in the housing and communal services industry in Western Europe at the end of 2012 will amount to $10.5 billion, and most of this amount (62.1%) will be spent on IT services (more than $6.5 billion).

By 2016, housing and communal services companies will spend up to $13 billion on information technology, the average annual growth rate of this indicator will be 5.1% for the next five years.

As for individual segments, in the future until 2016, software spending will increase at the fastest pace: an average of 7.2% per year, so that they will reach $3.1 billion by 2016. Costs for IT services will grow by 4.9% per year, equipment costs - by 3.1% per year in the next five years.

According to IDC experts, the need to reduce costs and achieve operational efficiency combined with the requirements of compliance with energy and other regulatory standards will continue to stimulate the investment of housing and communal services companies in ICT.

Interestingly, electricity companies in 2012 will have the maximum amount of IT expenses among all companies in the housing and communal services industry: 66.9% or $7 billion. For gas suppliers and water utilities - 16% and 13% of IT costs.

See also

• IT in power and Utilities (analytical report)
• Report: ERP in power and Utilities: 139 projects and 50 integrators

Notes