Dialog OEM Communication Tools Platform

2021: Dialog OEM Platform Presentation

The company Dialogue"" (part of the ecosystem) Sbera on March 17, 2021 introduced a platform for creating communication tools - Dialog OEM. It allows third-party developers to save resources on creating technologies for communications in their projects. The functions implemented on the basis of Dialog OEM, characteristic, to messengers can be finalized for the tasks of customers in accordance with their corporate style.

On the Dialog OEM platform, personal and group chats, file and media sharing, search, audio messages, calls, bots and other ready-made interface tools are already available for integration into third-party systems. Technologies developed on Dialog OEM are applicable wherever you need to embed the functionality of the messenger. These can be educational, medical and other social resources, multiplayer games, e-commerce services, online stores, VKS systems, solutions for interactive visits to exhibitions.

The OEM Dialog messaging feature supports a number of engaging gamification elements and other useful options, such as smiles, stickers, reactions, drafts, message folders, typing status, speech recognition, and synthesized voice reading.

The events of 2020 showed how much demand the speed of launching products and their multiple scaling in a short time is. Worldwide, the burden on remote communications and collaboration services has increased, many products of this purpose have appeared. In this situation, the key competitive advantage of developers is speed. And it is possible with the concept - communication platform as a service (CPaaS, Communication Platform as a Service) - when developers use the cloud application software interface (API) and a ready-made set of software development tools ( SDK) to embed communication functions in their products and scale them globally. This allows you to concentrate on the product, and not on infrastructure tasks. During the pandemic period, CPaaS providers have increased their revenue many times, allowing all of us to work and communicate remotely. Such developments often remain beyond the perimeter of audience attention, although they are the key to the long-term competitiveness of global technology businesses, such as Sber, "comments Marina Nastasenko, general director of Dialog .

When developing a messaging service on their own, companies need to work out many of the issues that underlie the system for communications: instant processing of transmitted arrays data of different formats, search, information ergonomic interface, integration functions and other details.

Thanks to the implemented architecture, we present the messenger as a platform and combine through preprocessing modules anti-virus ON with and control systems leaks (), DLP and through post-processing modules with solutions for speech processing and natural voice requests (NLP). At the same time, all the functions that we transfer to integration are compatible with both physical and servers cloudy infrastructure, which, if necessary, allows you to quickly and easily scale the product. The OEM concept makes us more flexible and opens up to us product lines and industry segments. As of March 2021, there is interest in certain functions of our platform in the commercial and industrial spheres. state Customers need a customized and convenient solution that can withstand high loads, "says Dialog Technical Director. Dmitry Maximov