Convenient solutions: Dispatcher 24 Contact center and control room for MC

The main articles are:

• SCADA purpose of systems
• Call Center: Purpose, Types, and Tasks
• RPA (Robotic process automation)

The Dispatcher 24 platform is a contact center and control room for management companies.

2025: Implementation of the Outgoing Call Robotization System

IT company "Dispatcher 24" has introduced a system for robotizing outgoing calls for customers using artificial intelligence technologies. The company announced this on August 22, 2025.

The project, implemented from 2024 to 2025, allowed to automate the quality control of completed applications in the housing and communal services sector, increase the resident satisfaction index (CSI) and reduce the operating costs of management companies.

The company has introduced a voice robot into its platform, which independently:

• Finds completed requisitions in the system
• calls residents and reports information the application;
• clarifies whether the resident is satisfied with the service performed;
• records comments;
• automatically closes the application or returns it to work if there are comments.

To implement the project of the contact center "Dispatcher 24" used a set of artificial intelligence technologies that allow you to fully automate the process of communicating with residents. The system uses automatic speech recognition to accurately understand client responses, natural language processing (NLP) technology to correctly interpret the information received, speech synthesis to generate naturally sounding voice messages, and dialog systems capable of maintaining conversation in a scenario close to communication with a live operator. This combination of technologies provides high accuracy, speed and feedback quality. This directly affects the level of customer satisfaction and the efficiency of business processes.

2024-2025 Results: CSI Growth and Cost Reduction

For customers:

• The proportion of received estimates for completed applications increased:
• Based on assessments, CSI statistics are generated by region, facility and type of work, which helps management companies identify problem areas and quickly adjust processes.

For business:

• For the average management company, the implementation of the technology allows you to free up resources from 1 to 3 operators and save from 400 tons to 1.2 million rubles. per year.

We strive not only to automate processes, but to make them convenient and useful for all participants: from residents to management companies. A voice robot with AI allows management companies to receive objective and fast feedback, and CSI data helps management managers make more accurate management decisions, "said Yegor Maryaskin, General Director of Dispatcher 24.

2021: The number of apartments connected to the Dispatcher 24 platform has reached 500 thousand.

Dispatcher 24 from Convenient Solutions LLC combines an emergency dispatch service and software for management companies, HOAs, organizations that manage commercial real estate, as well as a mobile application and personal account for Oico residents.

As of April 2021, the number of apartments connected to Dispatcher 24 has already reached half a million. 26 cities and 162 management companies are users of the software and services of the Dispatcher 24 contact center. The program allows you to centrally collect and store all applications in the housing and communal services sector, monitor the quality and timing of applications, transfer applications to the RSO, record data on accounting devices, as well as keep records of working hours and control the workload of employees.