Webpractik modernizes the site and internal portal of the Russian Export Center

2021: Technical support and modernization of the site and internal portal

On April 28, 2021, Webpractik announced the implementation of a project to provide technical support and modernization of the site and the internal portal of the Russian Export Center.

The technologies involved are PHP, Bitrix, MySQL, npm (short for Node Package Manager), webpack, Sass, TypeScript, Docker, Composer, Git, SOAP.

Difficulties:

• Strict speed requirements
• Outdated code

Technical support

The site and internal portal of the REC Group are located on different domains, but both have a complex architecture and structure.

The site consists of dozens of sections. Employees regularly update the content: a poster of events, news, information about national projects, prizes, forums, changes in legislation, download recent numbers of corporate publications and much more.

On the website, exporting companies can:

• leave a request for expert consultation,
• receive public services (after registration),
• ask questions through the online form,
• select a marketplace for your goods,
• subscribe to the news,
• leave feedback,
• and more.

On the internal portal, employees work with exporters' applications, documents, can participate in internal votes, charity events, monitor the performance of work tasks and much more.

The reliability and speed of the site and portal directly depends on the efficiency of the center and the quality of services provided to it. That is why it was important for the customer to find a SLA contractor.

The customer sets tasks for the development team through Trello, urgent issues are resolved in Telegram. At the same time, at least 12 tasks are in operation. For each card in Trello, specialists receive 4-8 requests per day from the customer through Telegram. The response time to the request does not exceed 15 minutes.

In addition to the current tasks, the customer regularly needs refinements, optimization and modernization of the site and portal. These issues are also handled by the Webpractik team.

Modernization

For the site, Webpractik specialists have developed 2 new sections:

• Electronic trading
  • Here, any exporter can get a recommendation to select a marketplace to export their product by setting up to the country supply and industry filters. In addition, registered users can receive advice on the online trading selection of an electronic trading platform, enter the national market Tmall Food & Fresh. This section is administered by the client through the admin panel. For the convenience of administration, all elements were placed in separate infoblocks. The time for development and editing was 200 hours.

Section "Electronic Commerce"

• Operational staff
  • The section deals with issues related to coronavirus. Filling the section with new data takes no more than 15 minutes. This makes it possible to quickly inform exporters about the situation in the world and at the border in connection with coronavirus infection. It also contains current recommendations to companies on doing business in a crisis period and crisis cases. This section was created in a very short time: the development and revision of the section took 50 hours.

Section "Operational Headquarters"

• Promotional landing for the digital platform "My export" - IS "One window"
  • Landing provides users with information about the new service, its capabilities and benefits.
  • "One Window" is a digital ecosystem that is designed to provide business with online access from one point to government and other services that accompany the export of companies. The services of this system, combined into the My Export platform, help solve the main business tasks at each stage of the export cycle: from obtaining the necessary competencies and finding counterparties to issuing an export transaction using government services and REC services.

• Questionnaire for the competition
  • Once a year the REC Group holds the "Exporter of the Year" contest. Questionnaires for participation are voluminous, with the loading of documents, and previously they were checked manually. To automate the collection of applications, Webpractik specialists developed and integrated the functionality of a complex survey with a self-account of results. When uploading the results, more than 10 conditions for generating collected reports were implemented. This automation freed up about 50 working hours per month for the bidder.

• Internal portal
  • Listing on the enterprise portal for the "One Window" service with dynamic updating of data on registered companies, exporters and accounts that come from the service.
  • Online form of probation control. This form allows you to set tasks in semi-automatic mode and monitor them. There is a function for sending reminders about changing the status of tasks to the person responsible.
  • HR section and functionality of various applications. It allows you to automate part of the routine work: creating and processing applications for cars, vacations, coordinating time off, etc. This automation allowed HR to free up to 20% of its working time.
  • The internal portal supports and develops many integrations: Active Directory, 1C: Accounting, postal integrations , SMS services (for mailings, authorizations), etc.

Figures

Technical support:

• 5200 + hours of support for 6 months
• <15 минут - время реакции при обращении
• 8 people provide support

Modernization:

• 10 people in the team working on the project
• 2200 + commits with modifications and new functionality
• 20% HR Resource Savings
• 50 working hours - saving employee's working time monthly

As of April 28, 2021, work on the project continued.