BC "Atmosphere" implemented help desk system Okdesk

2021: Okdesk help desk implementation

The Atmosphere Business Center (BC) has digitized all internal relationships within the service by introducing the Okdesk help desk system. This was announced on May 17, 2021 by Okdesk. As a result, it was possible to increase the level of loyalty of tenants, set up the process of providing additional services, and ensure the fulfillment of appeals within a guaranteed period.

Previously, the service department of BC Atmosphere collected all applications from tenants in a specially created electronic mailbox. Interaction in this way was fraught with the impossibility of receiving feedback, status control, tracking responsibility and results on incoming appeals. It was necessary to hold regular meetings, which took a lot of time, at which the work done and the future were discussed.

Several channels for registering complaints became available to tenants. With them, they can track the results of work on their applications and leave assessments.

A mobile application is available to BC service department employees, in which you can get acquainted with the current list of upcoming works online. This allowed them to abandon regular gliders in the office.

Thanks to the help desk system, the management of the Atmosphere BC controls the work of the service department: monitors the personal development of employees, the timing of the decision on appeals, etc.

Okdesk allowed the management company (MC) of BC to realize a business model of rent as a service (rent as service). The possibility of billing additional services increased transparency and trust between the Criminal Code and the tenants of the BC.

Before the introduction of Okdesk, we set ourselves the task of increasing the loyalty of our tenants thanks to a high-quality and timely service. However, in the course of work, they realized that our customers need not only four rented walls, but also additional services that they are ready to pay for separately, "said Andrei Rebrikov, head of Atmosphere BC.

The development of consumer preferences is one of the main drivers of translating all internal relationships of a commercial object into a figure. As of May 2021, it is almost impossible to organize a high-quality and timely service for tenants without using automation tools, "said Igor Kudinov, head of the Okdesk industry solutions and integration development department.