Lukoil centralizes IT-in-hand

2021: Centralizing IT Infrastructure

On October 4, 2021, it became known that the company Lukoil-Technologiya"" is going through the first stage of the development of IT infrastructures the corporate Lukoil group. " Until the end of 2021 the corporate informational center of monitoring - technological support (ITO) Integrated will be completely in IT Services management processes and also a part of local information systems of various organizations of the Lukoil group prices of the robotovy DPC in corporate is consolidated ().

Illustration: www.blokt.com

Centralization of local information systems is carried out in several stages. By the end of 2021, the transfer to corporate information resources of about 20 of the most critical information systems of various organizations of the group will be completed, including 1C-based systems, geological data banks, production management systems and laboratory systems. With the transfer of data and computing resources of these systems to the enterprise data center, each of them provides a 24-hour monitoring function and procedures for rapid response to failures. Thus, part of the regional ones will be added to the corporate information systems in the private cloud of the Lukoil group.

For the purpose of monitoring the state of IT infrastructure, Lukoil commissioned a corporate monitoring center (CTC) in 2019, which for the third year has been conducting round-the-clock monitoring of the three main components of the ITO system - data centers (including regional data centers), telecommunications network and information systems.

"The main task of KCM is to eliminate any incidents before they negatively affect the business processes of the Lukoil group. The process is round-the-clock, complex, requiring the coherence of many services at the same time. In the event of equipment malfunctions, Lukoil-Technologia employees using special tools at their workplaces determine the nature, point and cause of the failure. Then, following the working instructions, they independently perform actions to restore the work of IT equipment or business system or involve specialists of the contracting organization who will eliminate the emergency situation directly on the spot, "- says Rinald Hamidullin, General Director of Lukoil-Technologia LLC.

Lukoil-Technologiya monitors IT infrastructure from a special premises equipped with combined panels with dashboards and maps.

Rinald Hamidullin emphasizes that special attention is paid to monitoring the operation of the remote access system to corporate information resources. During the period of removal due to the pandemic, this system became one of the critical ones.

"The standard response time before the support service is notified is set to 20 minutes, after which the central or regional services proceed to eliminate the incident," reported by Rinald Hamidullin.

"The CMC monitors the availability of enterprise data centers and backbone data links, or, in other words, the EIP, which enables users to work in information systems. With the help of specialized information panels, the serviceability of EIP units in various regions is monitored, "- added Rinald Hamidullin.

The head of Lukoil-Technologiy noted another important function of the CCM - monitoring the health of all corporate information systems (including integrated management systems).

"At the beginning of October 2021, there are about 600 of them on monitoring. During the year and a half of operation of the corporate monitoring center, we achieved a decrease in the number of critical incidents by almost one and a half times, " noted Rinald Hamidullin.

By the end of 2021, Lukoil's monitoring system will be integrated with the corporate IT service management system based on BMC Remedy, which will optimize existing procedures for managing critical failures in enterprise information systems and methods for measuring the availability of IT services for users. ^[1]

Notes