| Developers: | Tensor |
| Technology: | Call-centers, IP-telephony, SaaS - Software as a service |
Main articles:
SBIS Cloudy telephony helps companies organize work with calls, requests from the site and other appeals.
2021: SBIS Cloud Telephony System Description
According to information for December 2021 virtual AUTOMATIC TELEPHONE EXCHANGE , he will distribute calls in line, record dialogues and show those who are not called, show statistics on all calls.
SBIS will distribute calls to operators - all at once or in turn. In any scenario, the call is transferred until they answer. At the same time, the service shows all specialists a queue. If the blockage, the operator answers more quickly, does not move away. If it happens that all employees are busy, the CBIS will ask the client to leave a voice message, and as soon as the operator is free, he will call back.
Any SIP phone, including the Sbisophone, can work with the SBIS. It works in all browsers and is independent of the operating system. This is a working tool of the operator, here he works with contacts, sees the queue of customers, the history of the call, changes his status (he works, on pause, left), etc.
Customers can call you directly from the site (from the browser). The client does not need to pay for the call and install special programs. Just allow the camera and microphone to be used.
You can also send a link to the call in e-mail, SMS or messenger.
"Breather" mode
In SBIS, a mentor can connect to a newcomer's conversation with one click of a button. Only the operator will hear the prompts, not the client.
Call Analytics
CBIS shows online how many operators are on the line, and customers are in line, which of the operators answers who is on pause. Based on the results of the SBIS period, statistics on employees, the number of calls and response time will be shown on a graphic in dynamics, and the load of lines will be estimated.
PBX placement options
- In the cloud. You'll need Internet access, computers, and headsets.
- On the customer server.
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