Okdesk helped facility operator 3Dplus double the customer base and provide customers with exceptional service

Okdesk help desk implementation

Okdesk helped the facility operator 3Dplus double the customer base and provide customers with exceptional service. This was announced by Okdesk on February 7, 2022.

Facility-operator 3Dplus, having introduced, help desk system Okdesk automated the integrated operation of more than 2 thousand commercial real estate objects. Thanks to to cloudy IT the solution, its integration Power BI with and customer systems, the company doubled the customer, base making operations transparent and efficient.

Initially, 3Dplus kept records of client applications for the operation of commercial real estate in Excel. Used 'Bitrix24' to bill and manage other operational processes.

As the business grew, 3Dplus realized that "Bitriks24" was not suitable for automating all service and on-site service processes. Therefore, the company's management decided to implement a specialized system of the field service management and help desk class.

Thanks to Okdesk, the company ruled out the loss of client applications, unloaded communication channels with applicants, automated the process of distributing appeals to performers, taking into account their workload and location of the service object.

Visiting employees have a full-fledged mobile workplace. Using the application from Okdesk, field specialists perform everything necessary: they see the history of the operation of the object, its address and work schedule, the applicant's contacts, a check list on the application, attach photo reports, record the list of paid activities and form the necessary closing documents.

3Dplus has integrated Okdesk with customer systems. Now the company can interact with customers in a single window. And the integration of Okdesk with Power BI allows you to easily calculate the cost of work and salaries of employees, and generate the necessary analytical reports.

The help desk system to automate the Okdesk field service allowed us to increase the level of service delivery and expand their list. The built processes and the ability within the SLA to perform work almost instantly in the field through the distribution of applications on the card allowed to double the customer base and optimize logistics costs. The main thing is that thanks to a convenient help desk system, we can not fail the client and always fulfill our promises in order to continue to increase the level of customer loyalty, "said 3Dplus founder and CEO David Tashchyan.

The project in 3Dplus confirms that comprehensive automation of field service and technical support processes using specialized help desk solutions brings serious results. In fact, such solutions for service companies become the foundation for business growth and efficiency, "said Kirill Fedulov, commercial director and co-founder of Okdesk.