Creditcall moved to Naumen Cloud Contact Center

2022: Transfer support to Naumen Contact Center SaaS

Creditcall has transferred customer support from the international express delivery service to the Naumen Contact Center SaaS. This was announced on February 15, 2022 by Naumen. Using the tools of the cloud platform, operators advise customers on the status and timing of cargo delivery, specify the conditions of dispatch, addresses and schedule of terminals.

The starting point of cooperation was a project for the outgoing call of 40 thousand customers of a large Russian bank. As of February 2022, thanks to the cloud version of Naumen Contact Center, 60 Creditcall operators are automated. Most of them are engaged in servicing the incoming support line of the international logistics service, the rest work on outgoing calls for customers from the banking sector.

{{quote 'Since its inception, our contact center has relied on using cloud solutions to reduce the financial burden on the business, "explained Alexei Sukhov, director of analytics and IT at Creditcall. - Previously, we used a foreign-made cloud platform, but we were not satisfied with the speed of reaction to requests for support. With the transition to NAUMEN, we have only positive experience: the communication platform works steadily, all requests for technical support are decided professionally and promptly. }}

The cloud version of Naumen Contact Center makes our technologies more affordable, including for customers from key target segments. Creditcall is not the only outsourcing contact center that used our platform from the cloud on subscription terms, "said Sergey Popov, director of the NAUMEN contact center and robotic systems department.