"The taxi formula" increased the number of the serviced clients using "1C:Enterprise 8".

The Taxi Formula company completed automation based on industry solutions "Control of motor transport. Passenger traffic and taxi" and "1C-Rarus: The softphone" on the 1C:Enterprise 8 platform and also the 1C: Accounting 8 systems. The project was executed by 1C-Rarus company.

In a project deliverable the dispatching center, department of work with corporate clients, service of operation atomobily, accounting is automated.

All cycle of work with orders (from acceptance before end), history logging of events by orders and changes by users of especially important details of the order (an order amount, the address and time of giving, etc.) is automated.

Jointly with specialists of IT department of the customer the module of mobile application is developed for drivers. Via netbooks drivers quickly obtain information on free orders and also messages from managers without use of radio stations. Now the ACS automatically, without participation of the manager, distributes orders, considering real location of each driver and selecting the next and also considering the current results of work of the driver.

As a result considerably load of dispatching office decreased, the efficiency of information exchange with drivers increased, time of giving of cars due to optimal appointment of drivers to order decreased.

Besides, accounting of complaints and offers is implemented; accounting of "unwanted" drivers for clients is configured; integration of a software package with a recording system of telephone conversations of "CLON" which allows to store records in encrypted form is made. It prevents use of the commercial information by third parties.

Transfer of cars to operation, the statement of powers of attorney and execution of agreements with drivers is implemented. Control of release of cars to the line is provided. Daily calculation of the rent taking into account the accumulative system of bonus days and different actions is automated. The possibility of additional analytics of orders of corporate clients is implemented by: cost-centers, project numbers and departments. The possibility of restriction of the list of contact persons and passengers of corporate clients, it is authorized to them to do orders is provided. Control of effected payment for the executed transportations is implemented.

Settlement with drivers is automated. A bonus system for drivers and accounting of actions during the work in holidays is implemented. Accounting of work of drivers – individual entrepreneurs is implemented.

Integration of software products "Control of motor transport is executed. Passenger traffic and taxi" and "1C-Rarus: Softphone". At the answer of the manager to an incoming call, the phone number is automatically determined and the request in base forms. If this number is already registered in base, then in the request details of the client are autocompleted.

According to Victor Kazurin, the project manager from customer company, use of an automated system allowed to increase quality of the executed orders and several times to reduce receptive period and order placements. Automation allowed to minimize quantity of errors and influence of a human factor. The efficiency of dispatching service is increased. Orders are optimum distributed between drivers. The management quickly obtains information on activity of the company, beginning from everyday calculation of requests, to information on finding of drivers at any time.

Use of the single database for all services considerably simplified the procedure of settlement with drivers. Now they spend the time for customer service, but not on idle standing in queue in cash desk. Integration of a software package with a recording system of telephone conversations of "CLON" significantly simplified a company performance and increased customer service quality. Now to listen to telephone conversation with the client, it is enough to open the order and to select the interesting conversation.