Workki has converted the relationship with tenants to a figure

2022: Automating tenant service processes

The coworking network Workki automated the processes of servicing tenants and operating four office spaces, introducing. help desk system Okdesk This allowed the company to stop losing the appeals of tenants and increase control over the work of management companies (CC) in all office spaces of the network. The company Okdesk announced this on March 10, 2022.

The increase in the number of tenants led to an increase in the number of appeals. Requests came through various communication channels. Because of this, it was difficult for Workki specialists to monitor the work of the Criminal Code employees.

Thanks to Okdesk, all applications from tenants are processed in a single system and interaction histories are preserved. Now requests are not lost, and the timing and quality of their implementation are monitored.

The integration of Okdesk with Power BI has increased control over the activities of the CC. Based on large data on the service activities of the Management Company, Workki specialists form reports for making management decisions. Those responsible for the work of the Criminal Code online watch the number of applications, the number of resolved and overdue requests, find out the reasons.

Okdesk made all processes transparent, the speed of resolving applications increased. Many routine processes, such as the collection and distribution of applications, feedback control, are performed automatically. Employees are now not in the mode of "extinguishing fires," but work comfortably. I really liked the possibility of creating an application by voice using a mobile application for the applicant and the flexibility of configuring the system, "commented Vadim Avdeev, IT project manager at Workki.

A professional tool is required to organize tenant maintenance processes and operate complex commercial facilities. Okdesk is as suitable as possible to solve such issues, "said Igor Kudinov, head of Okdesk's industry solutions development and integration department.