"Primtechnoservice" thanks to Okdesk accelerated the processing of office equipment maintenance requests

2022: Okdesk help desk implementation

Primtechnoservice automated maintenance of office equipment by introducing a specialized help desk system Okdesk. The cloud system allowed the company to speed up the processing of applications, monitor their implementation at each stage. Field engineers save their working hours thanks to the Okdesk mobile application.

The company used a system that is not designed to automate the maintenance of office equipment. Because of this, service specialists spent a lot of time working with applications.

Now all applications are received in a single information base. The system allows the employees of the Primtechnoservice service to monitor the fulfillment of requests at each stage: coordination, ordering spare parts, going to repair, etc. Employees tie the serviced equipment to customer requests, watch the history of equipment repair.

The system also allows employees to monitor the SLA (Service Level Agreement) to comply with office equipment maintenance standards.

Field employees use a mobile application in which there is all the necessary information: assigned applications, the location of the service object, contacts of the applicant, the history of repair of office equipment, a check list for tasks.

With the help of Okdesk, the company accelerated its work with applications, since all information is now stored in a single information base. There is no need to use multiple solutions and transfer data between them. Visiting engineers save their working time thanks to the Okdesk mobile application, "said Yury Veliky, head of Primtekhnoservice.