"Abikom" with the help of Okdesk optimized the maintenance of office equipment

2022: Okdesk help desk implementation

Group of Companies (GC) Abik has implemented specialized. help desk system Okdesk The company Okdesk (Cloud Solutions) announced this on March 22, 2022. Thanks to to cloudy IT the solution, Abikom optimized service. In office equipments particular, visiting employees of the company save four hours of working time per week.

Initially, the company's service center used a system that was not intended for field maintenance and repair of office equipment. Because of this, the center staff had to duplicate information and keep records of equipment in Excel. Specialists spent a lot of time on this.

Abikom needed a system with which it was possible to tie equipment to customers and their applications, to preserve the history of maintenance of office equipment. It is also important that this system has a mobile application for visiting employees.

Now the company's service center specialists register applications and keep records of equipment in a single system, track the history of maintenance of office equipment. It has become more convenient for specialists to control SLA (Service Level Agreement) in order to comply with time standards for resolving applications.

Field employees use a mobile application in which there is all the necessary information: assigned applications, the location of the service object, contacts of the applicant, the history of repair of office equipment, a check list for tasks.

Thanks to Okdesk, the head of the company's service center began to spend less time calculating wages for employees. Previously, it took him a whole working day, and now it takes one or two hours to calculate wages.

With the help of Okdesk, the company managed to optimize the operation of the service center. The organization of all processes in one system has made them traceable and transparent, which, according to approximate estimates, saves four hours of working time of one engineer per week, "said Dmitry Shergin, head of the Abikom Group of Companies service center.