Kirovsky supermarket chain replicates self-service technologies

2022: Set up payment stations for self-purchase

On April 29, 2022, CSI announced that the Kirovsky group of companies was installing payment stations for independent purchases in its stores. The retailer solves several problems - it reduces the burden on cash desk staff, reduces store spending on FOT, and offers customers an additional format for paying for purchases. Downloading new devices has already confirmed its demand among customers, and the purchase takes an average of 1.5 minutes. By the end of 2022, the total number of CSI K payment stations in Kirovsky chain stores will reach 50.

In stores on average 4-5 classic cash desks. Cashiers work in the Set Retail system.

The retailer has been testing self-service solutions since 2019. One option was a proposal from a local integrator. Kirovsky integrated it with its commodity accounting system, installed several cash desks for the pilot project. Cheques were good, but support for software integration required a lot of IT resources. In 2020, CSI K payment stations from CSI, vendor Set Retail, appeared on the market. The devices work in the Set product ecosystem and did not require additional integration from the retailer. After a pilot project with CSI K, Kirovsky switched to circulation on this equipment.

{{quote 'author = said Konstantin Chudinov, Chief information officer of the Kirovsky supermarket chain. |

The decisive factor in expanding the CSR fleet for us is the opinion of practitioners - store managers, and they are satisfied with the work of the CSR. We also rely on analytics - on buyers, on the share of checks and the type of payments, on loading cash registers. Basically, self-service is chosen by customers with 3-4 items in the basket, this is the target audience. As at the regular box office, the Kirovsky loyalty card can be applied to CSI K, it gives a discount of up to 5%. Self-service is available in 16 stores, we continue the circulation,}}

The retailer connects these payment stations in stores on its own. The end-to-end software solution at all types of cash registers reduced the time and money costs of the IT department.