Ruslan voice assistant appeared on the hotline of the capital's tourist information support center

2022: Launch of the voice assistant "Ruslan"

On May 4, 2022, DIT of Moscow announced that a voice assistant had started working on the hotline for tourists.

While he answers five types of questions that may be of interest to travelers and participants in the tourism industry. But in the near future the functionality of the robot will be expanded.

The robot was created by a citywide contact center together with the Moscow City Tourism Committee.

Voice the robot will explain how to become a partner of the travel service, Russpass help return money for purchased but unused tickets to theaters, museums and various events, and also advise on all aspects of Safe Travels Discover Moscow, a travel safety program. Cafes and restaurants, hotels, travel companies, cultural sites and tourist infrastructure can join it.

In the future, the voice assistant will advise tourists and industry representatives on many other topics. Its knowledge base is constantly enriched, new communication scenarios are being developed. The main task of the robot is to help quickly find answers to simple questions, "said Andrei Savitsky, head of the citywide contact center.

Hotline specialists are in touch around the clock. They can be asked a question in both Russian and English. The voice assistant so far understands only Russian speech. When creating it, speech recognition and synthesis technologies and a neural network were used, so he is constantly studying.

The virtual assistant program analyzes operator responses. This helps Ruslan find the necessary information in the virtual knowledge base.