Medods MIS

Main articles:

• Medical software in Russia
• Medical Information Systems (IIS) Market of Russia

Medods MIS is a medical information system for medical centers and dentistry.

2022: Integration with AI Platform CraftTalk

On May 11, 2022, the company, CraftTalk the creator the Russian AI of the platform for text communication channels, a participant, announced Skolkovo Foundation that it had completed integration a specialized program for private medical dental and clinics. Medods

Medods is one of the automation systems for medical and dental clinics. The company has been promoting its product in the market IT of services for medical institutions since 2009. As of May 11, 2022, according to the information company, more than 800 clinics in 6 countries use Medods in their daily work. The program automates such functions as online recording, telephony, laboratories, SMS notifications,, marketing office management and much more.

According to to data Rosstat the total volume of paid medical services payments, rendered to the population in July 2021, amounted to 77.1 billion, rub. an increase of 25.8% compared to the figures of the previous year, and over the 7 months of 2021 year, population expenditures medicine on increased by 36.3%.

"We see a serious trend in automation of client communications in the private medicine segment. As in other commercial industries working with people, there is a request for text communication and responsiveness. People are not ready to wait for the contact center operator on the line to respond. The answer should be received online, in a customer-friendly channel. That is why we completed an integration task with IIAs for Medods private clinics, allowing for CraftTalk to optimize clinic communication with clients in omnichannel mode, " spoke about the task of integration Mikhail Sbitinkov, technical director and co-founder of CraftTalk.

Integration of CraftTalk and Medods goes in several areas:

• Combining all calls to the clinic into a single window (contact center, chat on the site, social networks, instant messengers) and distributing the flow of calls to responsible employees. For example, a request for specialized specialists, analyses and services will come to the administrator, and general questions to the contact center operator or marketer. In practice CraftTalk this distribution reduces waiting time by 50%, which prevents potential loss of requests from customers.
• Removal of routine communications from clinic administrators, which allows you to process all incoming questions from customers through chat on the site and in messengers. Due to the use of automation, the speed of processing questions has increased by 4 times. In addition, as a result of integration, the client of the clinic with the help of a chat bot can sign up for a specialist for free time without the participation of an administrator, as well as get answers to questions such as the presence of a specialist in the clinic, the hours of admission of specific specialists, a list of basic services, the clinic's working time, travel scheme, etc.
• Creation within the clinic of a single knowledge base on client requests, integrated with the services of the clinic, the history of client contact, interaction with insurance companies, etc.

One of features of the knowledge base of CraftTalk is the possibility of information search, according to keywords. Contact center administrators and operators do not need to open each found article, the relevant tooltip from the material is highlighted in an already opened window next to. The interface allows the staff of the knowledge article clinics to use immediately from the editor space, and does not require switching to other systems. Moreover, options for answers to customers can be pulled immediately into the chat of correspondence. In addition, a search with a mechanism for correcting probable grammatical errors is built into the interface. 

After integration with CraftTalk in MIS, Medods became available: an omnichannel chat center, chat bots, a knowledge base, a system for analyzing the process of processing calls and assessing the effectiveness of the contact center. Thanks to the open API, the system can be integrated with other software products of the medical institution. Installation of this software is possible both in the cloud (Saas) and in the IT-circuit of the company (On-premise).

"We are closely monitoring all relevant technologies and are doing everything to expand the useful functionality of MIS Medods. Integration with the omnichannel platform CraftTalk is one of them. At the beginning of May 2022, the solution is being implemented in two clinics using the Medods system. According to our information, after the medical institutions connected the omnichannel and set up routing, the number of answered messages from clinic visitors increased by 2 times. Also, 70% of routine questions are answered by a chat bot based on artificial intelligence, which significantly reduces the burden on administrators when writing patients to doctors and providing information about the time available for recording, " shared observations about the first joint implementations Emil Gaynanov, founder and director of Medods.