Agro-Nova has introduced a comprehensive digital service platform based on Okdesk

2022: Implementation of Okdesk Field Automation System

Agro-Nova As part of reformatting the after-sales processes and providing good service to customers, GC has implemented a comprehensive solution based on. Okdesk Field Automation Systems This was announced on June 7, 2022 by the company. Okdesk (Cloud Solutions) Now the service service processes applications faster, field employees work mobile application offline in places where there is no access to, and Internet customers monitor and analyze the implementation of their requests.

One of the key goals of Agro-Nova is to provide customers with high-quality after-sales service. To do this, the company initiated a large-scale internal project, which involved updating the field fleet of mobile service workshops, modernizing dealerships, expanding the number of engineers in the fields and introducing a fully functional digital service platform based on Okdesk.

Thanks to the automation project carried out by Helpdesk Systems from Barnaul, more than 70 Agro-Nova service engineers began to fully work in a mobile application even where there is no Internet access. The speed of reaction and processing of applications has significantly increased. In addition to client requests, Okdesk integrates alerts from telematic systems that are installed on agricultural machinery.

Customers also appreciated the opportunities for interaction with Agro-Nova Group of Companies. Now they have the opportunity to choose a convenient channel for contacting the company for themselves: by phone, through the Okdesk client portal, leave a request on the site, etc. At the same time, customers can not only monitor and analyze the implementation of their calls in real time using a computer or mobile device, but also leave feedback and assessments about the work of the service engineer.

Agro-Nova's revenue in 2021 increased by 70% compared to 2020, and in relation to 2019, it more than tripled. The development of the after-sales service unit mainly contributed to the active growth of turnover, "said Yuri Iotov, technical director of Agro-Nova.

Projects for organizing a first-class service are complex, but in the short term they give significant results for companies. Therefore, automation of field operations today becomes a critical task for any mature service company. However, the final success of such projects depends on the choice of a reliable system that allows you to digitize all aspects of post-sale service and turnkey field work. Okdesk, being a 100% domestic IT solution, allows you to successfully cope with all the tasks of automating the service for servicing the most complex equipment, "said Kirill Fedulov, co-founder and development director of Okdesk.