Mall Management Group thanks to Okdesk reduced operating labor costs in the shopping center 'Paveletskaya Plaza' by 20-30%

2022: Implementation of the help desk system and reduction of operational labor costs in the shopping center 'Paveletskaya Plaza' by 20-30%

On June 30, 2022, the company Okdesk announced that Mall Management Group (MMG) it had implemented help desk Okdesk system and automated interaction with visitors, tenants and the operation of the operation service at tradeentertaining the Paveletskaya Plaza Center (mall). Thanks to MMG to cloudy To the IT solution , it reduced operating labor costs by 20-30% and completed the digitalization of internal relationships in all shopping centers that it manages.

The introduction of the specialized help desk of the Okdesk system in the Paveletskaya Plaza shopping center was carried out by Helpdesk.Systems. This is the third project implemented for MMG objects. Prior to that, the Columbus and Salaris shopping and entertainment centers were digitized.

Thanks to the cloud system, specialists of the management company in the Paveletskaya Plaza shopping center can interact with visitors and tenants in digital format.

In addition, a service for booking time intervals for the import and export of goods by tenants has been created on the basis of Okdesk. This is important for the Paveletskaya Plaza shopping center, since it is underground and located in the center of Moscow. Its location limits the ability to unload tenants' imported goods.

'In a small shopping center, you can get by with paper documents, but for example, we have 200-300 applications a day. You can't do without a specialized help desk system. By automating the routine and eliminating paper flow, the system allowed us to optimize labor costs by about 20-30%, ' told Mikhail Malkov, tenant manager at the Paveletskaya Plaza shopping center

'The implementation of Okdesk'turnkey' is an opportunity for shopping centers that want to digitize all internal relationships. The payback period of such a project is from 2 to 6 months, ' noted Igor Kudinov, Head of Industry Solutions Development and Integration at Okdesk