IT-Ping (ITSM365.ru)

2020: ITSM 365.Outsource Implementation

The growing IT-PING system integrator with ITSM 365 has optimized service quality and efficiency in the face of continued business expansion.

Like many other small players in the IT services market, the company initially used Excel files to capture client requests. Interaction with customers was carried out through corporate mail.

With the increase in the number of orders and the opening of other representative offices, it became obvious that the usual tools no longer allow to effectively work out all incoming applications. We needed an IT system that would allow us to effectively operate a variety of services and contracts, as well as control the work of personnel.

Now, thanks to ITSM 365, all support activities are conducted through a "one-stop shop." Flexible contract setup is also implemented. The terms of the contract - SLA, price lists and others - are adjusted as convenient in each case, taking into account the characteristics of the customer.

As a result of the project, receiving payment from customers was optimized. ITSM 365 allows you to divide the contract execution process into service periods, within which you can generate print forms and documents. All information on the work is accumulated in the system, as a result of which invoices and acts are created in a matter of minutes. The saving of temporary resources of the company is 6 man-days.

Optimized after the introduction of the cloud service and document management between the company and contractors. The function of automatic creation of printing plates allows you to form an act on a particular application in a few clicks, and representatives of the contracting organization can only fill out its "header."

In addition, it has become more convenient to organize field work. Using a mobile application, engineers can quickly take an application for execution, familiarize themselves with all the details and report on arrival at the site or the performance of work. In turn, managers actively use ITSM 365 cards to distribute visits between engineers.