| Customers: ModernSoft Stavropol; Information Technology Contractors: Naumen (Naumen Consulting) Product: ITSM365.ruProject date: 2019/05 - 2019/07
|
2019: ITSM 365.Support Implementation
ModernSoft has fully automated the customer support process using ITSM 365.Support.
Previously, applications were processed in a self-written system, which did not suit the company due to the lack of a number of necessary functions and the growing cost of refinement. It was important to find a system that contained "in the box" best practices ITIL and would not require large material costs in implementation and further development. This solution turned out to be cloudy ITSM the 365.Support service.
Within one week, ModernSoft implemented its business processes in the automation system. Over the next two, I transferred all customers to another desk service. Using basic system configurations, the company performs the tasks of a whole staff of IT specialists. This is the acceptance of applications, their classification and routing, analysis of service processes in different sections.
 | In just 3 months, we managed to optimize the number of man-hours worked by 30% and recoup the implementation project by 10 times. noted Boris Batchaev, head of ModernSoft |  |
| The site content is translated by machine translation software powered by PROMT. The machine-translated articles are not always perfect and may contain errors in vocabulary, syntax or grammar. Read original article If you find inaccuracies or errors in the results of machine translation, please write to editor@tadviser.ru. We will make every effort to correct them as soon as possible. |