Diasoft Digital Q.News

Main article: Business Process Management

The cross-product platform Q.News is designed to collect, analyze, process and guarantee the delivery of news to the organization's digital customer service channels. News can be created by an organization or downloaded from an external source.

2022: Development of "News Processor"

Diasoft"" On September 1, 2022, introduced organizations from various industries economies news delivery products to customers on digital service channels.

The organization of news delivery to digital customer service channels causes a number of difficulties. For targeted distribution of information coming from numerous sources, you need to use different lists of subscribers for each category of news. However, manual news filtering is a lot of work, the likelihood of losing information that is important to the user and late delivery of news that is losing its relevance. In addition, information sources use different data formats, and in order to correctly select and upload news, each of them requires a corresponding, special algorithm.

Taking into account the need of organizations from various sectors of the economy to expand the channels of effective interaction with customers, Diasoft has developed the News Processor software product, which is part of the Digital Q.News cross-product platform.

The presented product of the company provides the collection, analysis, processing and guaranteed delivery of news to digital customer service channels. News Handler helps you quickly download and filter news from different sources, assign categories to them, identify subscribers, and generate formatted news mailings to recipients.

Through visual customization of business processes and reference books, the user can adapt news processing logic to changes in data formats and customer needs.

The News Processor product automatically downloads messages from external sources and accumulates them into the repository, where the user can always find information on parameters such as category, creation date, title, news author. If the news is already in the vault, it is not saved again. Information messages are automatically categorized based on the content of the corresponding rule (algorithm) for each category. Diasoft features allow you to maintain a list of distribution rules and a list of subscribers for each news category.

The product has the ability to create news manually, if it cannot be automatically downloaded from an information source. In addition, it is possible to manually check and adjust the news before sending it to recipients if the news source is not trusted.

As a result of the introduction of the News Processor software product, the organization's clients will promptly receive news adapted to their interests in digital channels.

This News Processor product will simplify the processes of collecting, analyzing, processing and ensuring the delivery of news in the organization's digital customer service channels. In this case, the news can be created by the organization or downloaded from an external source. News Handler is a single entry point for all news channels, 100% subscriber coverage in one application, online download (no more than four seconds), processing and publishing news. And the implementation of the product takes no more than one month, said Igor Lebedev, architect of the cross-product platform Digital Q.News of the Insurance Department.