IBS has implemented comprehensive support and development of corporate systems on 1C: Enterprise platform for Amway

2022: IBS provides comprehensive support and development of enterprise systems on the 1C: Enterprise platform for Amway

IBS For more than 4 years, the company's team has been ensuring uninterrupted operation servers of corporate information systems based on: 1C Enterprise for business users in a Amway Russia single window format. This was announced by IBS on September 19, 2022.

The customer needed to improve the quality of software maintenance and set up the continuous availability of systems, ensure timely adaptation of regulated processes to changes in legislation and minimize the impact of risks associated with changes, as well as reduce the number of emergency situations.

The IBS team ensures the quality of maintenance and stability of enterprise information systems on the 1C platform through a unified proactive approach to maintenance, including processes for managing appeals, problems, changes, releases and knowledge.

IBS specialists constantly conduct proactive monitoring of the software and hardware complex and prevent possible problems even before they begin to affect the work of users. Regular preventive measures ensure integrity data and eliminate errors.

The support team is immersed in the business processes of the customer, which helps to analyze the causes of emergency situations and user requests, offer solutions for system troubleshooting, automation of business processes and expansion of functionality in accordance with business needs. During business critical periods, 1C Certified Professionals provide enhanced support to meet Service Level Agreement (SLA) deadlines. The quality of the services provided by IBS is guaranteed by financial responsibility.

A mandatory step when implementing changes and updating the release of the 1C system is functional and integration testing, optimization and refactoring of the code, updating the documentation. Users are informed in advance about the planned changes and functionality. After the code-review, the implemented improvements are transferred to productive systems.

The IBS team has created a single entry point for all requests: functional support and solution development, technical administration, user support. The company operates according to a fixed price scheme, so it is interested in eliminating the causes of typical problems and reducing emergency situations. According to statistics, over the past 2019, 2020, 2021, the number of incidents was more than 3 times reduced, which allowed users to concentrate on business and automation of business processes, noted Dmitry Ivitsky, Director of IBS Commercial Software Support Department.

The Company has transferred to IBS full responsibility for serviceability of the serviced systems on 1C platforms in terms of 1C application server, DBMS and operating environment (OS), system-wide software and backup system . Regular scheduled updating of the configuration and reporting forms allows you to comfortably and timely submit regulated reporting in automatic mode. Support costs have become more transparent and predictable compared to hourly recruitment, narrated by Anna Corina, Amway's senior payroll accountant.