MTT has provided a hotline for TCL customers in Russia

2022: Connection to MTT Virtual PBX

MTT announced on October 6, 2022, the provision of digital services for one of the world's major manufacturers of consumer electronics and mobile devices, TCL in Russia. MTT connected to its Virtual PBX representative office of the company in, and to the country also allocated two federal numbers 8-800, to which consumers of products under the TCL and brands can call. Alcatel In addition, MTT specialists integrated virtual AUTOMATIC TELEPHONE EXCHANGE with CRM a system.

Such a solution makes it possible to distribute calls to the right employees, save call records, analyze and maintain statistics on calls. The TCL Support Center based on digital MTT products already processes over 1000 calls per month. Professional operators are involved in the work in the center, who daily advise users on setting up, smartphones, tablets"" smartwatch- and WI-FIrouters many other products of TCL Corporation.

As a result of the partnership with MTT, the company has established effective communications with consumers. Now customers from Kaliningrad to Vladivostok can contact the support center, receive the necessary consultations related to the use of TCL products, find out where to buy new items and share feedback with us. The quality of products and the high level of customer service are very important for us. Thanks to the current communication solution from MTT, the company will continue to improve in these areas, commented on the head of the TCL client service in Russia and the CIS, Rinat Nigmatullin.

The company develops the VATS service, taking care of both medium and small businesses and large corporations, offering them not only the widest possible functionality of the basic service, but also deep integration opportunities for additional digital and IT solutions. The company was able to provide TCL employees in Russia with an effective integrated customer relationship management solution, commented on MTT's commercial director, Ramil Bikkuzhin.