MTS Exolve Virtual PBX

The main articles are:

• PBX - Office PBXs (Global Market)
• PBX - Office PBXs (Russian Market)
• Speech Recognition (Technology, Market)
• Speech technology: On the path from recognition to understanding
• Speech synthesis

Virtual PBX from MTS Exolve (formerly MTT) helps to scale the business and increase sales without additional costs for equipment and configuration.

2025

Ability to flexibly adjust call parameters according to quality of service targets

MTS Exolve has expanded the functionality of its virtual PBX. Updates are aimed at improving the efficiency of communications, improving the quality of service, and more flexible management of client service parameters. The developer announced this on September 11, 2025.

Now corporate users will be able to flexibly configure call parameters for quality of service (SLA) targets, in particular, for the processing time of incoming calls. For example, in health care settings, it is critical to answer calls within 10-15 seconds, as the health and well-being of patients may depend on it. In educational organizations or consulting centers, a slightly longer interval is allowed - 20 or 30 seconds, while maintaining a high level of service. In logistics companies, targets can include not only response time, but also prioritization of calls from key customers.

This flexible setting allows you not only to meet the declared criteria for the quality of service, but also to quickly track deviations from targets, make timely adjustments to the work of call centers operators, and also adapt the system to changing business conditions.

In addition, VATS users can now send SMS messages from a corporate SIM card assigned to a number from a virtual PBX. This solution is convenient in situations where it is necessary to transfer important information to the client - details, address, contact details or other information that are difficult to dictate and perceive by ear. The message is delivered instantly, even if the recipient does not have access to the Internet, and the official sender number increases trust and recognition, increasing conversion and improving customer experience.

We are committed to providing the business with tools that make communications more predictable, manageable and result-driven. The new functions help companies more accurately configure processes, interact with customers faster and more efficiently, "commented Yaroslav Prokopovich, MTS Exolve Development Director.

Virtual PBX from MTS Exolve allows you to connect an unlimited number of subscribers without additional equipment costs - regardless of where they are and what devices they use.

Speech Synthesis Run

MTS Exolve launched a real-time service on its platform speech synthesis. The service is available for voice SMS both callback and callback. MTS Exolve announced this on June 19, 2025.

The service will allow corporate clients not only to automate text generation, but also to create natural-sounding voice messages in real time, significantly increasing the efficiency of interaction with customers.

Now the business will be able to synthesize speech for audio communication to the caller and/or receiver directly during the call. To do this, it is enough to specify the text for synthesis, choose a voice from 13 available options, intonation and the speed of utterance of the text. After that, when the subscriber receives the call, the synthesized message will be lost before the direct connection with the interlocutor. This capability will significantly increase automation, customization flexibility, case personalization, and serviceability.

For example, in the case of a return call on an application from the "Call me back" website, the client will hear the message "Transfer to the operator, all conversations are recorded," and the operator - "Transfer a call to you from the site." And when sending a voice SMS, a personalized message can be sent with a call to the client by name. This approach allows you to create a warmer and more trusted interaction, as well as increase the level of client service.

The plus of speech synthesis on the fly is that to start an autocall or callback, you no longer need to record or synthesize audio in advance, add file it to the account library and transmit its identifier when you call, "commented MTS Product Director Exolve. Vasily Sazhko- This approach will provide the business with more flexible, faster and efficient communication with customers. This is particularly useful when voicing content with variables, individual user requests, or the need to update frequently information in real time, such as changing departure times at the airport.

In addition, speech synthesis is also available to MTS Exolve users through the API and personal account, followed by addition to the library outside the bell. This is convenient for those who want to prepare audio messages with static text in advance and reuse them in various calls.

2024: SMS messaging via MTS Exolve communicator

MTS Exolve, a 100% subsidiary of MTS PJSC, launched an updated version of the virtual PBX, which became possible thanks to integration with Telecom API solutions. MTS Exolve announced this on September 25, 2024.

In addition to basic functions, users can work with clients to implement any business requests and ensure effective management of omnichannel communications, including:

• Exchange of SMS messages through MTS Exolve communicator for quick and convenient interaction with users.
• FMC (Fixed Mobile Convergence) service to ensure seamless transition between fixed and mobile communications while maintaining call control.
• Set up outgoing number selection (number rotation) on your own to improve efficiency and ease of use.
• Integrations with 70 + generic and industry CRMs to reduce call processing time.
• Connecting an IP-PBX to a VATS over a fixed IP to integrate branches into a single telecommunications space and save on calls between them.
• Speech synthesis in the processing of incoming auto-informants to automate responses to frequent requests, as well as speech analytics - to expand the possibilities of improving the quality of operation of call center operators.

We have prepared a large-scale update of our VATS, which became possible thanks to the transfer of all key products and services of the company to a single technological platform, it combines the functionality of virtual PBXs, robots and Telecom API solutions, - commented Ramil Bikkuzhin, General Director of MTS Exolve. - Now VATS users can not only call, but also exchange SMS messages with customers, flexibly configure outgoing numbers for calls to a certain region, increase convergence, while fully controlling the quality and analytics of calls on office and mobile phones. We strive to implement updates while ensuring the convenient, fast deployment and scalability of our VATS so that the business can always stay in touch with customers and improve the level of service.

2023

Integration availability with 70 + CRM systems

MTT JSC, a provider of intelligent business solutions, has expanded the capabilities of its virtual PBX, providing integration with universal and industry CRM, and also offered additional services to users. The company announced this on October 17, 2023.

Now 70 + CRM systems are available for integrations - Bitrix24, amoCRM, YClients, as well as specialized ones from different segments: medicine, delivery, e-commerce and others.

In addition, MTT developers have added services such as Audio Conferencing Rooms and Autoinforming to the virtual PBX. To organize audio conferences, it is enough to call the city telephone number dedicated to the negotiators. Up to 100 people can be gathered in one virtual meeting room. To hold the conference, you can purchase the number 8-800, calls to such a number will be free. You can manage the service from the personal account of the VATS user, the service does not require additional equipment.

Another useful service is "Autoinforming." This solution simplifies and automates calls to customers. In your personal account, you can download an audio file with a voice message, add a list of numbers, set up a schedule, and the platform itself will call and notify customers. In addition, you can use call statistics and generate an audio recording from the text.

The functionality of the virtual PBX from MTT allows you to configure the voice menu, distribute calls to the right specialists, save call records, maintain and analyze call statistics, receive and forward calls, including through a mobile application, which increases the efficiency of business processes in the field of sales and service.

The development of digital services that meet the needs of the market and customers as much as possible is one of our priorities, "commented Vasily Sazhko, MTT Product Director. - Now connecting numbers, managing service packages and making individual settings of services in your personal account has become even faster and more convenient. We continue to work on the development of services on the virtual PBX platform, the functionality of which solves the tasks of business clients of various sizes, so that they can use our communication solutions in their industries.

MTT has significantly improved the virtual PBX

MTT JSC, a provider of intelligent business solutions, has significantly updated the cloud-based PBX (VATS) - one of the key products that helps the business increase efficiency and increase sales without additional equipment and configuration costs, integrates with any IT systems and allows you to achieve maximum functionality and flexibility of the services used. Read more here.

2022

Integration with CRM Clients

On June 22, 2022, MTT announced the expansion of the integration base by connecting the Client CRM system to its virtual PBX, which specializes in working with medical centers.

Users of the MTT Business virtual PBX already have the opportunity to configure integration with the most common CRM and IT systems, now the Clients system has been added to this list.

The partnership with Clients will allow MTT to reach an additional segment of clients from the medical sector interested in increasing the level of automation of sales and service. Thanks to additional modules, clinic managers will receive a visual tool for assessing the effectiveness of employees, and managers - a convenient service for communicating with clients: now they can call directly from the patient's card. Calls are initiated in one click, you do not need to dial manually, which reduces the proportion of errors caused by human factors. With an incoming call, the manager immediately sees the client's card, call history and can name the patient by name.

Thanks to the developed communication APIs of our platform, MTT Business can be integrated with any information systems, "commented Yaroslav Prokopovich, Product Director of MTT. - We are glad that there are already the first customers from the medical sector who took advantage of the integration of CRM Clients with MTT virtual telephony. Working in a single communication environment, they will be able to optimize business processes and improve call efficiency.

Our distinguishing feature from other solutions on the market is that we always try to create comfortable working conditions for customers by connecting only the necessary functions and useful services for them. Having set up integration with MTT VATS, we have increased our integration base, which will allow our users to have a choice and expand their capabilities when working with customers. MTT Business is a service that allows you to quickly interact with the client base, track the effectiveness of employees and increase the number of productive calls, "commented Daniil Prytkov, CEO of CRM Clients.

Adding a Colltracking Service

MTT JSC, a provider of intelligent solutions for business, on February 15, 2022 announced the expansion of the service portfolio, offering customers a colltracking service, thanks to which companies and entrepreneurs will be able to track all appeals of their current and potential customers, analyze the effectiveness of promotion channels and thereby increase sales of their goods and services.

The project is a symbiosis of virtual PBX (VATS) from MTT and colltracking from Colltracking LLC (Calltracking.ru platform). Cooperation has expanded the capabilities of both companies and for many customers has become a solution that allows you to significantly reduce the cost of promoting goods and choose the most effective channels of attraction.

The service helps to determine the source and cost of the call with an accuracy of 99%. Therefore, the company can immediately assess the effectiveness of the selected promotion strategy and adjust it if necessary. This is a smart tool for analytics of calls from online and offline ads, thanks to which you can find out which ads are effective and profitable, and what is better to refuse. Also, for example, you can find out for what time the main load on calls falls and optimally distribute the load of the call center.

Collectoring service combined with VATS capabilities increases sales efficiency, takes analytics to the next level thanks to speed: you receive data online. VATS is not tied to wires and locations, an employee can be outside the office and still receive data, while for the client he will always be in touch, "said MTT Commercial Director Ramil Bikkuzhin. - This service will allow MTT customers to find the optimal promotion channels, reduce the cost of advertising campaigns and assess the accuracy of the decisions made as soon as possible.

The service includes free integration with advertising cabinets and CRM systems, automatically transfers data to Yandex Metric and Google Analytics.