amoCRM

AmoCRM - a system of accounting for potential customers and transactions, which allows you to optimize the work of the sales department. The system is open, which gives users the right to refine it themselves and create new functionality in order to form a CRM system suitable for their business. The system developer is QSOFT.

The foundation of amoCRM is the necessary tools to increase the conversion of primary contact to buyer and many closely integrated extensions with a wide variety of capabilities that connect at the request of system users.

Do you feel like you could sell more? Need to clean up sales and customer base? You are not ready to waste effort and time on heavy programs and their implementation, and the plates in Excel do not give anything? amoCRM is what you need: an affordable CRM solution, easy to use, while downloading nothing, everything you need is at hand!

Indispensable help in deal management technology: CRM program to significantly increase sales

In order to succeed, it takes very little. It is important to restore order, ensure the coordinated work of the sales department, have a history of all negotiations and transactions, do not forget or miss anything, and also carefully analyze statistics. This is the competent management of CRM processes.

Using the CRM System

amoCRM does not have an instruction or a multi-page reference book, because everything in it is so concise and understandable that neither you nor your team will simply have questions. There are no unnecessary buttons and interfaces, as well as unnecessary functions. It's simple - here are your deals, contacts, assignments and reports. Creating a new deal takes no more than 30 seconds. Adding a note following the negotiations is 3 clicks. Searching the CRM program is a split second.

Why waste valuable staff time filling out tedious forms or uncomfortable interfaces? Why make additional efforts to implement, but in fact, to study and use an inconvenient CRM program that needs to be downloaded first? Concentrate on work and sales.

95% of users do not need additional help studying amoCRM We offer each new user of the system individual assistance in its development. We can afford it because the vast majority just don't need it. They do everything without us.

History of development

2024

WhatsApp Business API connection

In 2024, the company edna and digital agency KEEP CALM became partners and connected messenger WhatsApp Business API to amoCRM. The agency provides comprehensive - and Internetmarketing web-based development for large companies and SMBs. Many KEEP CALM customers lead business processes in amoCRM. Through its partnership with edna, the agency has set up integration WhatsApp a Business API with a CRM system for the convenience of its customers, effective mailing management, and results analytics. Edna announced this on December 3, 2024.

A single WhatsApp business account and its integration with amoCRM enable all employees of the company to communicate with customers from one account. Integration provides instant creation of transactions in the CRM system from incoming messages in WhatsApp. All after-sales communication with the client is carried out in the transaction card in amoCRM. Also, right in CRM, you can configure trigger mailings, edit message templates, and automatically enter transaction parameters in them.

{{quote "Companies that use WhatsApp to communicate with customers - mailings or chats - need a tool to transfer these communications to their CRM system. Thanks to the edna solution, KEEP CALM provides customers with seamless integration with amoCRM, which is common in Russia. Business gets the opportunity to store all data in the same system, work with them and control the quality of service, "said Nikolai Wand, owner of the product in edna. }}

To start working with the WhatsApp Business API in amoCRM, the client company just needs to download the widget from the amoMarket inside CRM, then configure the parameters for individual business processes. After that, you can start working with mailings.

In partnership with edna, we offer our customers a tool for working with mailings in the WhatsApp Business API and its easy integration with amoCRM. In addition, edna is a vendor of "white" WhatsApp for business. Therefore, we can guarantee our customer that there is no risk of blocking and that the necessary documentation is available. Over the past six months, the growth of customers using WhatsApp Business API has amounted to 38% from month to month. We plan to continue to increase the number of those who use this channel in their marketing communications, - said Victoria Tarasenko, product owner at the KEEP CALM digital agency.

Integration with Avito in WhatCRM service

Russian provider communication services Telfin"" presented an add-on in the line of services WhatCRM - integration Amo CRM with the service "" Avito for communicating with customers directly from. CRM Telfin announced this on June 18, 2024. More. here

Integration with the F.Doc marketplace

The widget Paperless Office F.Doc is available accounting system in the Amo marketplace. CRM This was Digital Certificate Center (DCC) announced on March 6, 2024. More. here

2023: Update of integration with PBX "Telfin. Office "

The Telfin provider has updated the Telfin Office integration with amoCRM and added a call widget built into the system to speed up the processing of incoming calls and quickly call customers directly from CRM. Telfin announced this on October 31, 2023. Read more here.

2022: Expansion of integration capabilities with PBX "Telfin. Office" and "1C-Bitrix24"

Russian telecom-provider "" Telfin announced on August 9, 2022 that it was expanding capabilities integration PBX "Telfin. Office" with AmoCRM and. Bitriks24 Interaction telephony and - CRM systems is possible without additional participation of employees, which speeds up the work on processing communications with clients by 2 times. Read more here.

2020

Integration with MTT Business

The Federal provider Intelligent Business Solutions OJSC "" MTT has improved integration "" with MTT Business two representatives CRM of the market - "" and Bitrix24 AmoCRM, which will allow the company's customers to optimize business processes and improve the level of sales and quality of service. MTT announced this on September 23, 2020. More. here

Integration with MCN telecom virtual PBX with adaptation to the European market

MCN Telecom and AmoCRM announced on August 18, 2020 that they have completed the integration of their products for customers from Europe. Integration of MCN telecom virtual PBX and amoCRM is adapted for the European market. Now about 400 telecom operator client companies from four European countries: Hungary, Austria, Slovakia and Germany can combine the MCN telecom cloud PBX with the amoCRM customer relationship management system in one solution in a few clicks. Read more here.

Mango Office Voice Analytics Data Availability

On January 22, 2020, the company Mango Telecom"" announced that CRM-systems will automatically receive from telephony MANGO OFFICE data the voice analysts and supplement them information about customers and transactions. Thus, marketing specialists managers sales will have other opportunities to assess consumer behavior, demand, quality advertizing of activities, competitive environment and many other factors affecting revenue, according to Mango Telecom. At the first stage, the updated functions are available for amoCRM and, Bitriks24 as well as when connecting any other business via applications the open MANGO API OFFICE. More. here

2018: UIS Business Telephony Integration Update

On April 12, 2018, UIS announced that the latest telephone integration update for the UIS and amoCRM business added the ability to fine-filter transmitted customer calls to the company and data on them. This will allow users of the CRM system to save time on receiving calls, as well as not litter the system with unnecessary data for greater convenience in building funnels and reports.

The application options for this case filtering in CRM vary depending on the business processes of the company. Here are some typical examples:

• For example, if you want to consider only the sales department in the call funnel, you can specify this in the integration settings and not send calls to the logistics or customer support departments to CRM. After this, the transactions and contacts for calls not related to the sales department will no longer automatically start and they will not have to be deleted manually.

• In the same way, you can send data to amoCRM only for calls received by a company from a particular region - Moscow, Rostov-on-Don and absolutely any other.

• Another option is to transfer calls and calls coming to a specific virtual number or only from a specific site. Or accounting for calls to a specific advertising number. Or the transfer of calls that are processed according to a specific scenario of the UIS virtual PBX.

In general, you can set several filtering conditions at once and filter not only incoming, but also outgoing calls, as well as chats and requests.

Other key features of UIS with amoCRM telephony integration include:

• Pop-up information about the contact right during the call. Employees are ready to talk in advance
• Call notifications even when the browser is minimized.
• Forwarding to Personal Manager. It is possible to make more targeted communication with all customers or only with VIP
• Check the online status of employees. The call is automatically redirected to where they are ready to receive it
• Automatically create a contact or transaction. Employees will only have to add comments, and you can choose which call data needs to be automatically recorded in the client's card yourself in the settings
• Send initial requests to Unassembled. You can sort calls according to the desired categories at a convenient time
• Receiving calls in the browser and outgoing calls by clicking on the number. Managers are not distracted by external devices or manual dialing
• Automatic reminder. When skipping a call, employees are tasked with calling back the number of an unfollowed potential client
• Preserving conversations. Listen to records to clarify problem situations and control employees
• Accounting for offline requests, chats and callbacks. You can record calls through any channel using a leader generator, online consultant, or website
• Construction of sales funnels. You can put dynamic tags on automatically created transactions to enter them into the desired funnel in amoCRM
• Transfer completed transactions to UIS. You can automatically transfer completed transactions to UIS if collectoring is used - this will allow you to track the entire funnel: from the cost of attracting calls to the income from them

2015: Updated amoCRM Desktop

The amoCRM development team updated the solution desktop in February 2015, which is now a dashboard for the entire company and personal user sales. It has become a full-fledged workplace for a sales manager and his supervisor.

The new functionality allows you to track events that occur in the system in real time: blocks are constantly updated, showing current data for the selected period - for today, for the current week or month.

Updated amoCRM Desktop

The amoCRM dashboard also presents data on the current state of the sales department and changes in indicators compared to the previous period: how many transactions are in operation and their statuses, how many of them do not have a planned action and are essentially abandoned, and which ones have overdue tasks. The desktop also reflects current tasks, new notes, letters and completed calls.

A separate place on the dashboard is allocated for the tape of events - it shows the current activities of the sales department, as well as what happened a little earlier.

All the same, the sales funnel and the latest status deals, a list of the last added contacts and companies are displayed on the desktop. Based on this data, an end-to-end search works, and after the update, it became possible to add a new deal, contact, company or task directly to the dashboard.

The user can display on the CRM solutions desktop those events that he wants to see, so that you can always get an answer to the question of what is happening in the sales department: the last added notes, changing the status of the transaction, adding a new contact or company.

The implemented updates support the strategy of amoCRM developers to create an understandable and convenient service focused on the client and allowing you to take into account the individual features of the business.

2014: Integration of Gravitel services

On June 20, 2014, it became known about the integration of the services of the telecom operator Gravitel"" with the system for maintaining transaction databases and amoCRM clients and, as a result, creating an up-to-date modern business tool.

Merging Gravitel services "" and amoCRM will help improve the efficiency of the sales department. CRM Any subscriber can now work with the -system. Gravitel"" Among the innovations:

• Distribute incoming calls to responsible managers.
• Open the customer card during the call.
• Automatically capture all incoming and outgoing calls in the CRM system.
• Store and listen to all recordings of conversations with the client in his card.
• Make all outgoing calls in one click from the CRM system.
• Monitor the work of employees at any time and from any place.
• Analyze the sales funnel at a convenient time.