MTT Business

MTT Business is a comprehensive solution for office telephony.

The web interface allows the user to quickly connect the necessary services and make various settings.

As part of the service, MTT offers the following rates:

• Multi-Channel City Number
  • Multi-channel numbers with prefixes of nine cities of Russia. Possibility to choose beautiful rooms of different categories

• Toll Free Call, 8-800, 8-804
  • Single multi-channel number for free communication channel. Reduce customer latency with service algorithms

• Virtual PBX
  • Solution providing PBX functionality without equipment acquisition

• Long-distance and international communications
  • High communication quality and continuity

2022: Integration with Simple Calls

The company JSC MTT"" April 28, 2022 announced the expansion of the ability of virtual the MTT Business exchange, adding integration with the Simple Calls service. Now MTT Business customers have even more opportunities to easily and quickly connect the virtual PBX to any of the 40 + CRM and - IT systems, including,, and amoCRM Bitriks24 YClients others.

Integration with CRM through the Simple Calls service will allow MTT Business customers to further automate sales and service: call from CRM in one click, listen to conversation records in the customer's card, automatically distribute incoming calls to the right employees, and also maintain and analyze call statistics.

We pay special attention to improving the customer experience, responding to the requests of our customers with the help of our and partner services, "commented Ramil Bikkuzhin, Commercial Director of MTT . - With the "Simple Calls" service, we not only expand the integration functionality of our virtual PBX, but also open up even more opportunities for existing MTT Business customers to automate sales and service.

Time is not a renewable resource, as is customer loyalty. "Simple calls" save working time. Do not make the client listen that the operators are busy, connect regular customers quickly with the right specialist, "said Konstantin Novgorodtsev, head of the Simple Calls service. - Satisfied customers - the main asset and safety margin of any company. We make our service for those who think the same.

2020: Integration with Bitrix 24 and AmoCRM

The federal provider of intelligent business solutions, MTT OJSC, has improved the integration of MTT Business with two representatives of the CRM market - Bitrix 24 and AmoCRM, which will allow the company's customers to optimize business processes and increase sales and service quality. This was announced by MTT on September 23, 2020.

The integration of telephony with CRM allows you to build the foundation of the sales system:

• Plan sales;
• Supervise employees;
• Get rid of the human factor when entering data into CRM;
• Promptly obtain up-to-date sales information for decision-making, strategy formulation, and development steps;
• Increase customer loyalty by building trust communication from call to call;
• Improve service and sales.

In addition, with the help of MTT FMC SIM cards, MTT Business customers can organize remote workstations with direct integration of calls with the CRM system. No additional settings are required. Calls, call recording and client data will immediately enter the company's information system, as if the conversation were on an office phone.

MTT - operator has full integration of SIM-card and CRM. This allows our customers to set up the work of remote sales departments, which is especially relevant when many companies abandon offices and switch completely to "remote," says Alexander Nikolaev, director of the MTT product development department. - To support the business in the spring, we launched an offer to provide FMC SIM cards free of charge to organize remote work of employees, which is valid until the end of 2020.

2018

Platform Technical Upgrade

On September 3, 2018, MTT OJSC announced the completion of the technical modernization of the MTT Business platform, which provides most of the company's B2B services. The update carried out on the MTT Business telecommunications core will significantly expand the range of services provided and accelerate the release of products.

Pilot projects have already been implemented on the updated platform, such as voice chat bots with speech synthesis and recognition for customers in the field of transport services (taxi and transportation), and complex interactive IVRs for the retail segment and online marketplaces.

Smart call routing scenarios, a full cycle of integrating business solutions with instant messengers and social networks, an expanded "virtual office" - all this is now available to MTT Business customers.

The main point of modernization was the ability to manage MTT Business products and settings by API. This is convenient for both customers and product managers of the company, since the transition to the API ensures that the deployment time for solutions in MTT Business is minimal. In practice, this means that MTT Business users will be able to flexibly scale and configure platform services, responsive to the needs of their business and thus optimize their processes.

Integration with amoCRM

On June 8, 2018, it became known that the virtual exchange with tools for increasing sales and automating marketing from the provider of intelligent business solutions of MTT OJSC became available to amoCRM customers .

amoCRM and MTT completed the integration process of the virtual PBX "MTT Business," combining services based on the client platform amoCRM. Now MTT cloud tools for attracting customers, controlling managers, improving service quality and sales growth are available directly from the amoCRM 's personal account.

The integration of MTT VATS on the amoCRM platform allows you to significantly improve the efficiency of merchants and the quality of customer service.

author = Ramil Bikkuzhin, MTT Commercial Director "We aim to give our users the flexibility to use VATS within CRM ecosystems. The integration of our tools into popular, convenient online sales platforms is exactly the mutually beneficial strategy in which both customers and our partners get the most out of MTT solutions, taking their business to a new level. "

Among the advantages of integrated MTT tools in the amoCRM are:

• ability to receive and make calls through MTT Business Virtual Exchange directly in amoCRM;
• Increase the speed of managers on phones by half, due to dialing a number in one click;
• creation of personal commercial offers for personal data customer cards and improvement of service quality;
• maintaining call statistics, recording and listening to conversations, monitoring the work of each employee;

Start a business chat

MTT in January 2018 announced the expansion of the functionality of the MTT Business mobile application. A business chat implemented by MTT in collaboration with OMMG Technology is now available to users.

The advantage of business chat for the client company is its full integration with all the capabilities and functionality of the MTT Business global cloud business communications platform. So, all contacts of the company with user statuses are instantly available in the chat from a single contact book "MTT Business."

The employee does not need to look for the mobile or local phone of the addressee in the organization, the user or account on the social network, all employees are already automatically uploaded to the system, it is enough to find a person in the contact book and start correspondence. The MTT Business application works on all mobile and desktop operating systems. Thus, you can view the communication history, send and receive messages, documents and files from any device on which MTT Business is installed.

Business chat is implemented using a communication platform and API tools for creating communication services from MTT partner, OMMG Technology.

"This product allows MTT customers to effectively provide their services, control communications processes and their own business processes. We have also developed a number of communication services for MTT users, which are planned for implementation in 2018. " 'Sergey Kravtsov, owner of OMMG '

"Thanks to the fact that we took a convenient and proven platform from OMMG Technology, their specially sharpened API messenger, we managed to develop front-end business chat, interfaces and add the necessary functionality in a very short time. As in other services implemented on the MTT Business platform, the business chat complies with the high standards of safety and reliability provided by MTT to its customers. " 'Denis Shiroky, Director of BE "Business" '

2017

Pozvonim marketing automation platform purchased

On December 15, 2017, MTT OJSC announced the completion of the transaction for the purchase of a marketing automation platform Pozvonim.com. According to the company, the acquisition of this asset is part of a strategy to expand the presence in the market of intelligent online services for B2B customers. The transaction amount is not disclosed.

As of December 15, 2017, MTT is migrating Pozvonim.com customers and combining services on the MTT Business platform, which includes virtual PBX, mobile communication for business, feedback service with SMS-communication clients, and others. Pozvonim.com provides automated services in the field of increasing online sales and online communications with customers.

For existing users, Pozvonim.com terms of cooperation remain unchanged, other customers and current users of MTT Business will have the opportunity to test services to improve sales on the Internet.

This is a multi-channel feedback widget, thanks to which visitors to the site can contact the manager of the selling site in any convenient way - by SMS, Telegram, vContact, e-mail or order a return call.

More than 10 types of event notifications are available to company operators:

• "the customer ordered a callback,"
• "the manager did not pick up the phone when he was called," etc.

They are combined into detailed customer communications histories.

This is an intelligent system of motivation for sales "Herd Feeling," which turns the customer's site into a system of beliefs and management of targeted actions of visitors. Pop-up forms with information about actions performed by other buyers, with an offer to buy related goods or with information about discounts, help detain visitors and increase the number of purchases.

Managers can track - who, when, and how often clicks on the pop-up form, what percentage of visitors perform the target action:

• purchase,
• order,
• call,
• viewing the page,
• transition,
• downloading files.

Start SMS Service

On November 22, 2017, MTT announced the launch of a comprehensive SMS communication management service on the MTT Business platform.

Thanks to the SMS-communication service, MTT customers have become available a simple and effective channel of interaction with their own customers and partners, which is convenient both for individual communication and for typical information about the status of orders and promotions - special offers.

MTT OJSC (2017)

SMS Communication helps to establish communication between the customer company and its customers, increasing the speed and quality of service, as well as consumer loyalty. Customers can both receive personalized messages about transactions, statuses and orders, and send SMS requests to the company, which are combined in a single communication hub "MTT Business" in the detailed history of the company's interaction with the consumer. The service from MTT is available for customers of any level and opens up premium opportunities to independently replace the SMS number of the company with a personalized signature - "alpha name."

The scope of "SMS communication" is very wide. Banks can receive SMS requests from customers about the state of their accounts or for transferring funds, stores on demand can provide bonuses or information about shares, state organizations - messages from citizens about violations, and housing and communal services enterprises get the opportunity to take readings from meters and monitor problems in households.

"By creating this service, we wanted to make it as easy and convenient to use as possible, and we are proud to have succeeded. Almost any customer can use the SMS-Communication service. This may be a small barbershop that wants to record visitors for an appointment, inform them of changes in the masters schedule, or collect confirmations via SMS; or it can be a large trading organization that needs to conduct NPS surveys, receive status for the delivery of goods and various current information from its customers manually or automatically through the SMS API. Unlike the services known in the market, our service allows entrepreneurs to organize full-fledged SMS communication: not only send messages, but also receive answers to them and conduct a full-fledged dialogue. " Denis Shiroky, Director of BE "Business"

FMC Platform Integration

On March 9, 2017, MTT OJSC announced the launch of the FMC platform as part of the MTT Business cloud communications system.

FMC (fixed mobile convergence) technology allows you to create a single corporate network with a common short numbering plan based on the MTT Business virtual PBX by combining office and mobile phones of customer employees - employees in customer branches, in regions of Russia or around the world can call short internal numbers from their smartphones.

The FMC platform for MTT Business is a converged solution in which the mobile component is represented by the MVNO infrastructure of the VATS provider operator.

The technology allows calls within MTT Business over the MTT mobile network without using SIP technology and Internet channels to access the VATS. Calls to MTT Business are available without an Internet connection, do not require the use of special software. FMC allows you to replace office IP sets with cellular phones.

FMC is a promising direction for corporate communication, because it optimizes the routing of calls within companies, scales the necessary services by the required number of employees or branches, and gives management flexibility in choosing specialized services (VoIP, conference calls, video calls, etc.) for individual employees. For corporate customers, the use of FMC based on the MTT mobile infrastructure allows you to significantly save on communications when receiving benefits for intranet charging, and interact with the operator in single window mode. Alexander Smorgonsky, Director of the Business Development Department at MTT

2016

60% of MTT revenues - from B2B direction "MTT Business"

According to the results of 2016, more than 60% of MTT's revenues provide a high-margin B2B direction, which MTT develops using products of the Cloud Communications segment (cloud communications). In 2016, the Business division in MTT showed 51% revenue growth, which is almost twice the growth rate of this market.

This result was made possible due to the increased presence of MTT in the VATS market, as well as the expansion of product functionality through the introduction of CallBack and Calltracking services. The company began implementing the FMC (fixed mobile convergence) platform for MTT Business. In addition, MTT built new elements of the MVNO architecture and launched the first in Russia platform MVNE (mobile virtual network enabler), to which the first business clients are already connected. The ease and low entry threshold to the MVNO market that this platform provides allows customers of all sizes to add mobility to their product.

MTT Business launches direct numbers in 19 cities of Russia

In April 2016, MTT OJSC, the operator of multi-service communication services, IP services, long-distance communications and traffic transit services, announced a large-scale expansion of the geography of providing services to the MTT Business cloud business communications platform - from April 2016, direct numbers of 19 new cities will be available to customers.

Thanks to a partnership with a number of local telecom operators, MTT Business direct city numbers are launched in, Volgograd,, Izhevsk To Kaluga Kemerovo,,,,, Lipetsk,, Murmansk,, Eagle,, Ryazan,, Tver,,, and Toole. Yaroslavl Sochi Kirov Novokuznetsk Kursk To Samara Vladimir Surgut Cheboksary

In total, during the year, MTT plans to provide direct numbers as part of the MTT Business services in 70 Russian cities with a population of more than 200 thousand people. The set of MTT Business services includes the most popular and telecommunication services: VoIP, toll-free number 8-800/8-804 (ISS) for organizing calls for customers free of charge, virtual city numbering (DID), virtual PBX (VATS), as well as the integration of various applications (Business Apps) into the customer's business processes.

The main advantages of MTT Business are the lack of geographical binding of numbering and charging of international roaming, the simplicity and speed of connection to services (the whole process is completely transferred to online, including the conclusion of contracts between the client and the operator), the high quality of HD Voice communication and the absence of hidden payments.

2015: MTT promotes MTT Business

On April 14, 2015, the operator of multi-service communication services MTT proposed a new approach to the implementation of corporate communications solutions and announced the MTT Business communications platform^[1]

MTT Business was created according to the ideology of maximum comfort and accessibility for corporate customers.

The service was developed taking into account the experience of implementing an independent virtual PBX YouMagic.Pro, released in 2012. During the development of the new solution, a multi-module service delivery platform was created on the YouMagic.Pro platform. As a result, MTT Business is equipped with advanced functionality, possible thanks to the interface with an "end-to-end" approach in management and configuration. The platform can scale the range of services provided.

Service Properties

• MTT Business is not linked to the geographical numbering and international roaming plan. It is simple and provides high speed connection to services (the whole process is completely transferred online, including the conclusion of contracts between the client and the operator), the quality of HD Voice communication and the absence of hidden payments.
• MTT Business is a multi-module system - the client has the ability to connect services as necessary and design their optimal configuration himself.

The service is aimed at corporate customers who solve the problem of telephoning jobs or combining employees of geographically remote representative offices into one virtual office. It is possible to provide virtual telephony services using the white label principle.

"Our solution is designed to achieve maximum convenience and flexibility in the use of our service. MTT Business is not only an effective solution for end customers, but also a PaaS product, a whole platform for deploying office telephony for other operators, "said Yevgeny Vasiliev, CEO of MTT. - The synergy of MTT Business components and the availability of a whole range of services that are scalable and can be "turned on" as soon as possible at the request of the customer, allow you to realize a wide range of business tasks. "

Notes