"MTT" connected VoiceBox to the network of clinics "Medicine" in Chita

2022: VoiceBox Voice Robot Connection

JSC "," MTT provider intelligent solutions for business, announced on October 21, 2022 about the connection voice robot VoiceBox to the network of multidisciplinary clinics. "Medical X

Illustration: bjcxzd.com

Medicx is one of the largest medical multidisciplinary networks in the city of Chita, providing more than 2000 types of services. Each day, hundreds of patients are enrolled in clinics, whose visit needs to be confirmed or canceled in order to more effectively manage specialist time. Previously, this procedure was carried out by several employees of the call center, spending an average of 5 hours a day on calling, but now the voice assistant copes with this task in less than an hour. For two months of use, the decision showed its effectiveness: 80% of confirmation of an appointment with a doctor is carried out through a voice assistant.

On the eve of the visit to the doctor, clients receive a call from a digital assistant who reminds of the visit and, depending on the answers, cancels or confirms the entry. If a medical procedure requires special training, the voice assistant informs about it, and also reminds about the package of necessary documents. VoiceBox makes up to 500 calls every day.

Thanks to integration robot the - CRM system, Medix employees can download and analyze reports with the results of voice campaigns at any time. The script also provides for the ability to talk to the administrator if the subscriber wants to.

The launch of the voice assistant allowed not only to receive information from daily calls 5 times faster, but also, importantly, freed up call center employees for more complex and urgent tasks: now they can devote more time to working with patients, relieving them from waiting and increasing satisfaction. commented on the Medical Deputy Patient Director, Marina Batsan.

Voice robots from MTT are in increasing demand, including in the field. health care Services help clinics implement current technologies and improve the quality of patient care, commented on the head of the project office "MTT," Dmitry Gordienko.