Vinicom (Amber BPM)

2022: CRM for Sales

Vinik is engaged in the import and distribution of wine and strong alcohol: it finds the best wines around the world, controls their transportation to Russia, supplies to restaurants and shops.

Tasks:

• Increase the efficiency of the sales department, reduce manual labor, errors in the calculation of personal discounts, sales of products that are not in stock;
• Ensure that 100% of orders received by the company are processed.

The solution is implemented on the AMBER platform platform. The following works were performed:

• All incoming orders are combined into a single information environment, taking into account personal discounts of customers and other features;
• Uniform distribution of orders by managers and processes of their development are organized;
• The processes of order processing, auto-generation of transactions by letters from the site, the process of transferring the agreed transaction to logistics are set up;
• Integration with 1C is set up by objects: (Counterparties, Products, Accounts, Stock balances);
• You have configured to generate quotations from CRM and search for products by tag.